Frequently Asked Questions & Contact form

What is the delivery time?

Delivery times.

For send times and costs per country / region see the question: "What are the shipping costs"


Music boxes in stock: Shipped within 2 days.

The music boxes in stock will be sent within 2 working days. If you need the order asap, mention this in the comment that you can add, I will try to ship within 1 business day.

Note: With engraving + a maximum of 5 days extra delivery time.


Pick up in Utrecht (NL)

During checkout you can choose to send or pick up.

Collection is possible by appointment in the workshop at Europalaan no. 41


Music boxes made to measure: approximately 6 weeks

On the product page of the music box is below the price in orange letters the expected delivery date mention. This is based on a processing time of approximately 6 weeks calculated from the day you ordered.

In most cases you will receive the box on the indicated date, but this is no guarantee! This can also be 1 or 2 days later, especially if it is engraved. (If due to busy times the delivery time exceeds 2 days, you will be informed about this)

If it is important that you receive the box on the date indicated, please indicate this at "add a comment" on the product page or leave one Order note back in the shopping cart (below the shipping address)

What are the shipping times and costs?

Shipping times and costs per country / region

Prices incl. VAT if applicable + indication of the transit time.

To see the shipping costs for your country you can also use the send calculator use in the shopping cart.

Picking up an order is also possible in the Netherlands. This is possible by appointment in the workshop in Utrecht.


The Netherlands.

3,95 € (Mailbox post without T&T for mini music box 'Piccolo') 1 Business Days

4,95 € (Mailbox package for mini music box 'Piccolo') 1 Business Days

7,50 € (PostNL Parcel service / Service point delivery) 1 Business Days


Belgium, Germany, Luxembourg

7,50 € (Mailbox post without track and trace for mini music box 'Piccolo') 1-2 (BE), 4-8 working days (DE / LU)

8,50 € (Pickup Point) 1-2 Business Days

9,80 € (Regular Post / Courier) 1-2 Business Days

26,00 € (Express service) 1 Business Days


Denmark, France, Austria, United Kingdom

7,50 € (Mailbox post without T&T for mini music box 'Piccolo') 5-12 business days

12,00 € (Pickup Point) 2-3 Business Days

15,50 € (Regular Post / Courier) 2-3 Business Days

30,25 € (Regular Post / Courier) 1 Business Days


Hungary, Portugal, Sweden

7,50 € (Mailbox post without T&T for mini music box 'Piccolo') 6-12 Business Days

16,95 € (Regular Post / Courier) 2-3 Business Days

18,50 € (Regular Post / Courier) 2-3 Business Days

32,50 € (Express service) 1 Business Days


Italyë, Poland

7,50 € (Mailbox post without T&T for mini music box 'Piccolo') 6-12 Business Days

18,00 € (Standard / To Access Point) 2-3 working days

30,25 € (Express service) 1 Business Days


Europe other countries

7,50 € (Only for EU countries: Letterbox post without T&T for mini music box 'Piccolo') 7-14 Business Days

18,00 to 29,00 euros (Regular Post / Courier) 2-5 Business Days

35,00 € (Express service) 1 Business Days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Worldwide

Worldwide, VAT is shipped free with regular mail or Express service. Note that you may have to pay import duties (Tax).


United States, Canada, Mexico

27,00 € (Regular Post) 7-25 working days depending on destination

59,00 € (Express service) 1-3 working days depending on destination


Asia, Australia, New Zealand

30,00 € (Regular Post) 7-25 working days depending on destination

65,00 € (Express service) 1-3 working days depending on destination


Other countries worldwide

35,00 € (Regular Post) 7-25 working days depending on destination

75,00 € (Express service) 2-4 working days depending on destination

145 € (Express service for Russia) 2-5 working days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

Where else can you buy the music boxes?

You can find all (physical) sales points here

Are there music boxes currently in stock?

If you need something quickly:

The stock of music boxes that are immediately available can be found via the menu: Webshop> In Stock

These are the boxes that you can purchase through this webshop and pick up in the workshop or have it shipped. Possibly with an engraving (the delivery time is then + max 5 days).

Other sales points

There are also a number of sales places in the Netherlands where you can buy the music boxes. They usually have a limited stock of mostly small music boxes. Click here for an overview of these sales spots.

Open Atelier in Utrecht

Number of times a year there is an Open Atelier in Utrecht. The dates for 2020 are not yet known.

I'm looking for a melody that does not appear in the webshop

The standard melody collection can be found in the audio playlists and in the drop down menu with each box.

For the complete lists of all other melodies that can be ordered, go to the Audio page and scroll all the way down. If the melody you are looking for is not listed, then I cannot order it for you either.

Can I have my own melody made?

If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:

Large winding mechanism with custom melody

For a large, luxurious mechanism with 30 tones, it is possible to have an arrangement made of a piece of music that you supply yourself. This can be an audio file, (you tube) video or sheet music. Ideally both audio / video + sheet music. The mechanism fits a maximum of 40 seconds. So indicate with your application exactly which piece it is of a maximum of 40 seconds.

Costs: 120 euros. Only possible in combination with a music box for luxury mechanics. If interested, contact Rob or order a music box directly. On the product page you can choose the last option 'Custom Tune' at 'Melody' and fill in the details. In the webshop menu, go to music boxes 'With Luxury Mechanics'

On request, your own melody on a 50-tone mechanism is also possible. From 995, - incl. Wooden sound box.

Large manual mechanism to program yourself

Another possibility is a 'make your own melody' set. If you are musically inclined you can make your own melody with the punch pliers and the supplied paper strip. This mechanism has 20 or 30 tones and a very nice warm sound. It is manual, which means that you have to keep running to let it play. On this website, the mechanism is available both separately and with a wooden sound box. Here for sale

Large runs for small mechanics with 18 tones.

The small mechanisms with a self-supplied melody can also be made in large quantities:

From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and shipping costs (varies) Delivery time: approximately 8 weeks.

The minimum order is for windable mechanics (18 tones) 250 pieces and the price around 10 euro ex. VAT per item. Delivery time: 8 weeks.

(prices are only for the mechanics, without wooden sound box)

What is the difference between manual and wind-up?

The difference is that with a manual mechanism you have to keep turning on the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely golden. A manual mechanism has 18 tones.

A wind-up mechanism plays on itself for a few minutes. You just have to wind it up, the further you wind up the longer it plays. The winding key is at the bottom of the box, out of sight. A windable mechanism is available in different versions. The smallest has 18 tones. Larger, more expensive mechanisms have 30,36,50 or even 72 tones.

What does 18 / 30 / 36 / 50 mean?

This indicates the number of tones that are on the mechanism. To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins make the melody, and every time a peg touches a tooth, a tone sounds. The smallest and most sold mechanisms have 18 tones. (music box Lude, Celesta, Robin, Tamino) There are also larger mechanisms with 30, 36 (Tamino, Calandra) and 50 tones (Orpheus, from 675 euro). You can imagine that the more tones there are, the more beautiful it will sound because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and therefore also the sound.

Questions about engraving

I do not yet know the text for engraving.

For example, if you want the box to be delivered quickly for a birth but you do not yet know the name and birth date, then you can best order the box (with engraving, enter: 'text will come later') due to delivery time / availability . As soon as you know the text for engraving, mail this to me. Then I can usually engrave it within a few days.

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

We use the font 'Gabriola Regular' as standard. Subtle, elegant and with beautiful slim lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.

Contactform

FOLLOW ROBIN WOOD!

Contact Rob.

The fastest way to reach me during working hours is by phone. If you are not in a hurry use the contact form or view all other contact options below.

ADDRESS & CONTACT

Rob de Looff

Robin Wood Music Boxes

Europalaan 41
3526 KN Utrecht
The Netherlands

Call: + 31 (0) 6 11 30 38 99
E-mail: [Email protected]

The above address is also a pick-up location for Utrecht. Visit by appointment only.

The studio is located in the wood workshop of 'De Createur'.

Reviews

Responses from recipients and buyers.

(for mobile users: The reviews can be found under the photos!)

Want to write a review?

Have you also bought or received a music box and would you like to leave a review?

You can do that on the product page of each model music box under the TAB 'reviews' Receive an invitation by email? Then use the green button in the message!

Trust Badge

Wedding rings in a music box

Amilie with a music box with 'Amelie'

Linda on the morning of the Wedding. photo Mon et Mine

Music box on display

Tamino Elegante sounds like a Wedding

Listening during Open Atelier in Utrecht

Music box Tamino in the nursery

On the market in Amsterdam

Never too old for a music box!

Music box for mother with Edelweiss.

Marriage proposal with engagement ring in the box

Cliniclowns with a music box

Do you also have a nice photo that I can share here? Send it to [Email protected]

5 stars
97%
4 stars
3%
3 stars
0%
2 stars
0%
1 star
0%
Powered by Customer Reviews Plugin
  1. Wouter Mellaart (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Nice gift for the 50 year old, in the midst of the crazy corona crisis time. Beautiful sound, literally spring at home in this way. Engraving on the top and super fast delivery complete the picture.

    Music box Lude Opwind. Linde Utrecht (Maliebaan)Music box Lude Opwind. Linde Utrecht (Maliebaan)

  2. Timothy Cheung (verified owner) -

    Verified reviewVerified review - view originalExternal link

    my wife was very happy to receive this music box for her birthday and valentine's day. the sound was great and the box beautifully crafted. thanks rob!

    Music box Blackbird with mandala & luxurious mechanism. European beech from BaarnMusic box Blackbird with mandala & luxurious mechanism. European beech from Baarn

  3. Y. (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Beautiful, beautifully made music box!

    Music box Lude manually. With Mandala. Maple AmersfoortMusic box Lude manually. With Mandala. Maple Amersfoort

  4. Nathalie Claassen (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Beautifully beautiful music box, nicely packaged, for a very friendly price. My girlfriend was pleasantly surprised.

    Mini Music box Piccolo Manual. Elm from The HagueMini Music box Piccolo Manual. Elm from The Hague

  5. Jonathan van Deelen (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Very nicely designed box with a clear sound

    Music box Lude manually. With Mandala. Maple AmersfoortMusic box Lude manually. With Mandala. Maple Amersfoort

  6. Ana Inês Inácio (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Easy ordering and beautiful result.

    Music jewelry box Tamino Elegante. Ypres Utrecht (Asselijnstraat)Music jewelry box Tamino Elegante. Ypres Utrecht (Asselijnstraat)

    Uploaded image (s):

    Image # 1 from Ana Inês Inácio
    Image # 2 from Ana Inês Inácio
  7. Richard (verified owner) -

    Verified reviewVerified review - view originalExternal link

  8. Richard (verified owner) -

  9. Richard (verified owner) -

    Verified reviewVerified review - view originalExternal link

  10. Richard (verified owner) -

    Verified reviewVerified review - view originalExternal link

  11. Margreet B. (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Another beautiful box !!! Let Rob make a music box for the third time, but now for a wedding, made of two types of wood with its own text and image. I can't give you that. Rob thanks again!

    Music box Tamino EleganteMusic box Tamino Elegante

  12. Esther W. (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Baby Kees and dear friends who got married received from us the winding box made of ash wood from Amersfoort. A very contemporary and personal gift. Super customer-friendly we are helped by Rob.

    Music box Lude Opwind. Es Amersfoort (Heiligenbergerweg)Music box Lude Opwind. Es Amersfoort (Heiligenbergerweg)

  13. maria get away (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Nice choice of wood and engraving also very well done.
    Recipients were surprised and happy with this gift for their newborn child.

    Music box Lude Opwind with swans. Elm The HagueMusic box Lude Opwind with swans. Elm The Hague

  14. Edwin (verified owner) -

    Verified reviewVerified review - view originalExternal link

    I bought the music box because we have known each other for 10 years. "You are my sunshine" is a bit of our song. My girlfriend thought it was a very nice gift and very original.

    Music box Lude Opwind. Cherry The HagueMusic box Lude Opwind. Cherry The Hague

  15. Abriana W. (verified owner) -

    Verified reviewVerified review - view originalExternal link

    The music box is absolutely stunning! I have yet to gift it to the person I bought it for, but I received many compliments on how amazing it is! I cannot wait to gift it and see his reaction. It is somehow even better than I expected it to be, lovely box, design, engraving, and mechanism music. Perfect!

    Music box Robin Opwind. Maple from Utrecht (Schimmelplein)Music box Robin Opwind. Maple from Utrecht (Schimmelplein)

  16. Afterwards Rijs (verified owner) -

    Verified reviewVerified review - view originalExternal link

    What a great fun music box.
    Very lovingly and professionally made and packed!
    Special final destination for this tree.

    Very grateful and happy that it all worked out in time for the birthday party!

    My mother, who turned 90, was very happy with it!

    Music box Lude Opwind. Es Amersfoort (Heiligenbergerweg)Music box Lude Opwind. Es Amersfoort (Heiligenbergerweg)

  17. Tineke (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Beautiful box, beautiful sound and robust winding mechanism.

    Music box Lude Opwind. Cherry The HagueMusic box Lude Opwind. Cherry The Hague

  18. Geertje (verified owner) -

    What an incredibly beautiful and beautiful tangible memory of our city of Amsterdam where we were allowed to have our son and grow up. Even more beautiful than I could have imagined. Thank you!

    Music box Lude manuallyMusic box Lude manually

  19. Mijke (verified owner) -

    Verified reviewVerified review - view originalExternal link

    My friend and I bought this music box for the birth of our nephew. We wanted to give something lasting and personal. This gift has certainly been successful. We are very satisfied with it (and so is Mum and Dad ;-)).

    Music box Lude Opwind. Pear from Betuwe (Orchard Elst)Music box Lude Opwind. Pear from Betuwe (Orchard Elst)

  20. Anonymous (verified owner) -

1 2 3 4 5 ... 10
.