Frequently Asked Questions & Contact form

What is the delivery time?

Delivery times.

For send times and costs per country / region see the question: "What are the shipping costs"


Music boxes in stock: Shipped within 2 days.

The music boxes in stock will be sent within 2 working days. If you need the order asap, mention this in the comment that you can add, I will try to ship within 1 business day.

Note: With engraving + a maximum of 5 days extra delivery time.


Pick up in Utrecht (NL)

During checkout you can choose to send or pick up.

Collection is possible by appointment in the workshop at Europalaan no. 41


Music boxes made to measure: approximately 6 weeks

On the product page of the music box is below the price in orange letters the expected delivery date mention. This is based on a processing time of approximately 6 weeks calculated from the day you ordered.

In most cases you will receive the box on the indicated date, but this is no guarantee! This can also be 1 or 2 days later, especially if it is engraved. (If due to busy times the delivery time exceeds 2 days, you will be informed about this)

If it is important that you receive the box on the date indicated, please indicate this at "add a comment" on the product page or leave one Order note back in the shopping cart (below the shipping address)

What are the shipping times and costs?

Shipping times and costs per country / region

Prices incl. VAT if applicable + indication of the transit time.

To see the shipping costs for your country you can also use the send calculator use in the shopping cart.

Picking up an order is also possible in the Netherlands. This is possible by appointment in the workshop in Utrecht.


The Netherlands.

3,95 € (Mailbox post without T&T for mini music box 'Piccolo') 1 Business Days

4,95 € (Mailbox package for mini music box 'Piccolo') 1 Business Days

7,50 € (PostNL Parcel service / Service point delivery) 1 Business Days


Belgium, Germany, Luxembourg

7,50 € (Mailbox post without track and trace for mini music box 'Piccolo') 1-2 (BE), 4-8 working days (DE / LU)

8,50 € (Pickup Point) 1-2 Business Days

9,80 € (Regular Post / Courier) 1-2 Business Days

26,00 € (Express service) 1 Business Days


Denmark, France, Austria, United Kingdom

7,50 € (Mailbox post without T&T for mini music box 'Piccolo') 5-12 business days

12,00 € (Pickup Point) 2-3 Business Days

15,50 € (Regular Post / Courier) 2-3 Business Days

30,25 € (Regular Post / Courier) 1 Business Days


Hungary, Portugal, Sweden

7,50 € (Mailbox post without T&T for mini music box 'Piccolo') 6-12 Business Days

16,95 € (Regular Post / Courier) 2-3 Business Days

18,50 € (Regular Post / Courier) 2-3 Business Days

32,50 € (Express service) 1 Business Days


Italyë, Poland

7,50 € (Mailbox post without T&T for mini music box 'Piccolo') 6-12 Business Days

18,00 € (Standard / To Access Point) 2-3 working days

30,25 € (Express service) 1 Business Days


Europe other countries

7,50 € (Only for EU countries: Letterbox post without T&T for mini music box 'Piccolo') 7-14 Business Days

18,00 to 29,00 euros (Regular Post / Courier) 2-5 Business Days

35,00 € (Express service) 1 Business Days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Worldwide

Worldwide, VAT is shipped free with regular mail or Express service. Note that you may have to pay import duties (Tax).


United States, Canada, Mexico

27,00 € (Regular Post) 7-25 working days depending on destination

59,00 € (Express service) 1-3 working days depending on destination


Asia, Australia, New Zealand

30,00 € (Regular Post) 7-25 working days depending on destination

65,00 € (Express service) 1-3 working days depending on destination


Other countries worldwide

35,00 € (Regular Post) 7-25 working days depending on destination

75,00 € (Express service) 2-4 working days depending on destination

145 € (Express service for Russia) 2-5 working days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

Where else can you buy the music boxes?

You can find all (physical) sales points here

Are there music boxes currently in stock?

If you need something quickly:

The stock of music boxes that are immediately available can be found via the menu: Webshop> In Stock

These are the boxes that you can purchase through this webshop and pick up in the workshop or have it shipped. Possibly with an engraving (the delivery time is then + max 5 days).

Other sales points

There are also a number of sales places in the Netherlands where you can buy the music boxes. They usually have a limited stock of mostly small music boxes. Click here for an overview of these sales spots.

Open Atelier in Utrecht

Number of times a year there is an Open Atelier in Utrecht. The dates for 2020 are not yet known.

I'm looking for a melody that does not appear in the webshop

The standard melody collection can be found in the audio playlists and in the drop down menu with each box.

For the complete lists of all other melodies that can be ordered, go to the Audio page and scroll all the way down. If the melody you are looking for is not listed, then I cannot order it for you either.

Can I have my own melody made?

If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:

Large winding mechanism with custom melody

For a large, luxurious mechanism with 30 tones, it is possible to have an arrangement made of a piece of music that you supply yourself. This can be an audio file, (you tube) video or sheet music. Ideally both audio / video + sheet music. The mechanism fits a maximum of 40 seconds. So indicate with your application exactly which piece it is of a maximum of 40 seconds.

Costs: 120 euros. Only possible in combination with a music box for luxury mechanics. If interested, contact Rob or order a music box directly. On the product page you can choose the last option 'Custom Tune' at 'Melody' and fill in the details. In the webshop menu, go to music boxes 'With Luxury Mechanics'

On request, your own melody on a 50-tone mechanism is also possible. From 995, - incl. Wooden sound box.

Large manual mechanism to program yourself

Another possibility is a 'make your own melody' set. If you are musically inclined you can make your own melody with the punch pliers and the supplied paper strip. This mechanism has 20 or 30 tones and a very nice warm sound. It is manual, which means that you have to keep running to let it play. On this website, the mechanism is available both separately and with a wooden sound box. Here for sale

Large runs for small mechanics with 18 tones.

The small mechanisms with a self-supplied melody can also be made in large quantities:

From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and shipping costs (varies) Delivery time: approximately 8 weeks.

The minimum order is for windable mechanics (18 tones) 250 pieces and the price around 10 euro ex. VAT per item. Delivery time: 8 weeks.

(prices are only for the mechanics, without wooden sound box)

What is the difference between manual and wind-up?

The difference is that with a manual mechanism you have to keep turning on the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely golden. A manual mechanism has 18 tones.

A wind-up mechanism plays on itself for a few minutes. You just have to wind it up, the further you wind up the longer it plays. The winding key is at the bottom of the box, out of sight. A windable mechanism is available in different versions. The smallest has 18 tones. Larger, more expensive mechanisms have 30,36,50 or even 72 tones.

What does 18 / 30 / 36 / 50 mean?

This indicates the number of tones that are on the mechanism. To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins make the melody, and every time a peg touches a tooth, a tone sounds. The smallest and most sold mechanisms have 18 tones. (music box Lude, Celesta, Robin, Tamino) There are also larger mechanisms with 30, 36 (Tamino, Calandra) and 50 tones (Orpheus, from 675 euro). You can imagine that the more tones there are, the more beautiful it will sound because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and therefore also the sound.

Questions about engraving

I do not yet know the text for engraving.

For example, if you want the box to be delivered quickly for a birth but you do not yet know the name and birth date, then you can best order the box (with engraving, enter: 'text will come later') due to delivery time / availability . As soon as you know the text for engraving, mail this to me. Then I can usually engrave it within a few days.

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

We use the font 'Gabriola Regular' as standard. Subtle, elegant and with beautiful slim lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.

Contactform

FOLLOW ROBIN WOOD!

Contact Rob.

The fastest way to reach me during working hours is by phone. If you are not in a hurry use the contact form or view all other contact options below.

ADDRESS & CONTACT

Rob de Looff

Robin Wood Music Boxes

Europalaan 41
3526 KN Utrecht
The Netherlands

Call: + 31 (0) 6 11 30 38 99
E-mail: [Email protected]

The above address is also a pick-up location for Utrecht. Visit by appointment only.

The studio is located in the wood workshop of 'De Createur'.

Reviews

Responses from recipients and buyers.

(for mobile users: The reviews can be found under the photos!)

Want to write a review?

Have you also bought or received a music box and would you like to leave a review?

You can do that on the product page of each model music box under the TAB 'reviews' Receive an invitation by email? Then use the green button in the message!

Trust Badge

Wedding rings in a music box

Amilie with a music box with 'Amelie'

Linda on the morning of the Wedding. photo Mon et Mine

Music box on display

Tamino Elegante sounds like a Wedding

Listening during Open Atelier in Utrecht

Music box Tamino in the nursery

On the market in Amsterdam

Never too old for a music box!

Music box for mother with Edelweiss.

Marriage proposal with engagement ring in the box

Cliniclowns with a music box

Do you also have a nice photo that I can share here? Send it to [Email protected]

5 stars
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4 stars
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Powered by Customer Reviews Plugin
  1. Wendy (verified owner) -

    Verified reviewVerified review - view originalExternal link

    We have ordered two music boxes for our daughters. What a very nice gift! The boxes are really beautiful to see, they work smoothly and the sounds are enchanting. Really recommended!

    Mini Music box Piccolo Wind. Beech Wassenaar (De Horsten)Mini Music box Piccolo Wind. Beech Wassenaar (De Horsten)

  2. Anouk (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Very happy with it. The craftsmanship bursts with it and you really have the feeling of having a unique music box.

    Music box Lude Opwind. Ypres Amsterdam (Prinsengracht)Music box Lude Opwind. Ypres Amsterdam (Prinsengracht)

  3. Yoann Bazin (verified owner) -

    Verified reviewVerified review - view originalExternal link

    I ordered this music box for the birth of our daughter and we've been using it every night. Although still very young (3 weeks!) She is starting to recognize the tune (Clair de lune) and to appreciate the ritual. I hope to continue this for many years to come!
    The craft and details of the box are amazing - it is trully a beautiful object and a piece of art. Plus, I absolutely love knowing where exactly the wood comes from!

    Music box Tamino Elegante with luxury mechanism. Ash from UtrechtMusic box Tamino Elegante with luxury mechanism. Ash from Utrecht

  4. Anonymous (verified owner) -

  5. marleen (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Beautiful box. You can see there is love in it.

    Music box Lude manually. Elm from Amsterdam (Prinsengracht)Music box Lude manually. Elm from Amsterdam (Prinsengracht)

  6. Ad (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Special and special quay to give: music from a tree that used to be around the corner!

    Mini Music box Piccolo Manual. Cypres Amsterdam (Fred. Hendrikstraat)Mini Music box Piccolo Manual. Cypres Amsterdam (Fred. Hendrikstraat)

  7. Anonymous (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Sent as a souvenir and consolation after death. I have not (yet) seen the box in person, but the recipient was very positive about it. So nothing but praise: nice to be able to choose a suitable music myself and to be able to listen to it on the site, to write or have a message written and enclosed and finally pleasant communication regarding the shipment and questions I still had. Thanks!

    Music box Lude Manual. Elm from Amsterdam (Beethovenstraat)Music box Lude Manual. Elm from Amsterdam (Beethovenstraat)

  8. Liesbeth (verified owner) -

    Verified reviewVerified review - view originalExternal link

    A very nice gift for our Opaopa (great-grandfather) today!
    We all love it !!
    Thanks for this!

    Mini Music box Piccolo Wind. Linde from Utrecht (Maliebaan)Mini Music box Piccolo Wind. Linde from Utrecht (Maliebaan)

  9. Leanne (verified owner) -

    Verified reviewVerified review - view originalExternal link

  10. Britt Verstappen (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Super happy with this music box! Beautiful wood, beautiful sound, beautiful engraving, I can keep looking and listening to it.

    Music box Tamino Elegant with rose & luxurious mechanism. Ash wood from UtrechtMusic box Tamino Elegant with rose & luxurious mechanism. Ash wood from Utrecht

  11. End -

    We chose the Orpheus music box in Essenhout. The mechanism plays in three parts for almost two minutes and sounds beautiful!
    Rob has chosen the drawing of the wood very nicely and also has it connected to the sides. Real craftsmanship!

    Music box Orpheus ElegantMusic box Orpheus Elegant

  12. Anne (verified owner) -

    Verified reviewVerified review - view originalExternal link

    Incredibly beautiful and personal. Given as a maternity gift. All in all very happy that I was able to give something unique as a gift!

    Mini Music box Piccolo Manual. Beech Wassenaar (De Horsten)Mini Music box Piccolo Manual. Beech Wassenaar (De Horsten)

  13. Anonymous (verified owner) -

  14. Anonymous (verified owner) -

  15. Anonymous (verified owner) -

    Verified reviewVerified review - view originalExternal link

    It was a suitable gift for someone who loves trees and birds.

    Music box Lude Manual. Elm from Amsterdam (Beethovenstraat)Music box Lude Manual. Elm from Amsterdam (Beethovenstraat)

  16. Hendrika (verified owner) -

    Verified reviewVerified review - view originalExternal link

    I gave this beautiful music box for a birthday. What I really liked is that there was also a nice handwritten card with a greeting to me. I find that personal attention very special. Yes the music box is a success, beautiful finish and clear sound. Especially that it is made from a tree from her hometown makes it very special.
    In short, highly recommended to purchase such a unique music box.

    Music box Lude Opwind. Walnut from Maastricht (Westbroek)Music box Lude Opwind. Walnut from Maastricht (Westbroek)

  17. Arabella (verified owner) -

  18. Monique (verified owner) -

    Verified reviewVerified review - view originalExternal link

    I was looking for a symbolic gift for my son who is taking final exams and will soon be studying musicology in Utrecht. I wish him the best future he can imagine and therefore chose 'Imagine' as music in the box, made from a Utrecht tree. I became completely silent after unpacking to take a look; it is exactly what I imagined and even more beautiful. My dear son has not yet seen the gift (official result is yet to come) but will certainly be very happy with it!

    Music box Lude Opwind with Mandala. Maple Utrecht (Sonnenborgh)Music box Lude Opwind with Mandala. Maple Utrecht (Sonnenborgh)

    Uploaded image (s):

    Image # 1 from Monique
  19. dominique (verified owner) -

  20. Ellen V. (verified owner) -

    Verified reviewVerified review - view originalExternal link

    nice box nice bag and from a tree around the corner (the Horsten) where I always run and a nice melody Amelie

    Mini Music box Piccolo Manual. Beech Wassenaar (De Horsten)Mini Music box Piccolo Manual. Beech Wassenaar (De Horsten)

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