Frequently Asked Questions & Contact Form

What are the shipping times and costs?

Shipping times and costs per country / region

The expected delivery date is stated on the product page of each music box.

Note: With engraving + a maximum of 5 days extra delivery time.



Pick up in Utrecht (NL)

During checkout you can also choose to pick up instead of shipping.

Pick up is possible by appointment in the workshop at Europalaan no. 41 in Utrecht.



The Netherlands

Delivery with The Bicycle Courier , DHL & Save your Parcel

5,00 € (Letterbox package) 2-3 days

7,50 € (Packet service) 2-3 days

SUPER FAST RUSH DELIVERY: 

17,50 euros. (Same Day Delivery) The same day between 17 p.m. - 22 p.m. ** (Purchase before sunrise)

** From Monday to Friday, with the exception of the Wadden Islands. Only for music boxes in stock without extra delivery time and engraving.
** Including an engraving: + 1 working day
** Sometimes Same Day Delivery is not possible, eg during days off. In the shopping cart you can then see what the first possible delivery date is for the selected box.



Belgium, Germany, Luxembourg

9,80 € (Regular Post / Courier)  1-2 Business Days

26,00 € (Express service) 1 Business Days


Denmark, France, Austria, United Kingdom

15,50 € (Regular Post / Courier) 2-3 Business Days

30,25 € (Regular Post / Courier) 1 Business Days


Hungary, Portugal, Sweden

16,95 € (Regular Post / Courier)  2-3 Business Days

18,50 € (Regular Post / Courier) 2-3 Business Days

32,50 € (Express service) 1 Business Days


Italyë, Poland

18,00 € (Standard / To Access Point) 2-3 working days

30,25 € (Express service) 1 Business Days


Europe other countries

18,00 to 29,00 euros (Regular Post / Courier) 2-5 Business Days

35,00 € (Express service) 1 Business Days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Worldwide

Worldwide, VAT is shipped free with regular mail or Express service. Note that you may have to pay import duties (Tax).


United States, Canada, Mexico

27,00 € (Regular Post) 7-25 working days depending on destination

59,00 € (Express service) 1-3 working days depending on destination


Asia, Australia, New Zealand

30,00 € (Regular Post) 7-25 working days depending on destination

65,00 € (Express service) 1-3 working days depending on destination


Other countries worldwide

35,00 € (Regular Post) 7-25 working days depending on destination

75,00 € (Express service) 2-4 working days depending on destination

 

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

All prices including 21% VAT if applicable.

Can I have my own melody made?

If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:

Large winding mechanism with custom melody

For a large, luxurious mechanism with 30 tones, it is possible to have an arrangement made of a piece of music that you supply yourself. This can be an audio file, (you tube) video or sheet music. Ideally both audio / video + sheet music. The mechanism fits a maximum of 35 seconds. So indicate with your application exactly which piece it is of a maximum of 35 seconds.

Costs: 219 euros (excluding music box). Only possible in combination with a music box for luxury mechanics. If you are interested, please contact Rob or order a music box directly. On the product page you can choose the last option 'Custom Tune' at 'Melody' and fill in the details. In the webshop menu, go to music boxes 'With Luxemechaniek'

On request, your own melody on a 50-tone mechanism is also possible. From 995, - incl. Wooden sound box.

 

Large manual mechanism to program yourself

Another possibility is a 'make your own melody' set. If you are musically inclined you can make your own melody with the punch pliers and the supplied paper strip. This mechanism has 20 or 30 tones and a very nice warm sound. It is manual, which means that you have to keep running to let it play. On this website, the mechanism is available both separately and with a wooden sound box. Here for sale

Large runs for small mechanics with 18 tones.

The small mechanisms with a self-supplied melody can also be made in large quantities:

From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and shipping costs (varies) Delivery time: approximately 8 weeks.

The minimum order is for windable mechanics (18 tones) 250 pieces and the price around 10 euro ex. VAT per item. Delivery time: 8 weeks.

(prices are only for the mechanics, without wooden sound box)

Where else can you buy the music boxes?

You can find all (physical) sales points here

I'm looking for a melody that does not appear in the webshop

No, in principle this is not possible with a few exceptions. You can submit a request, perhaps there are more people who would like to see the same melody in the collection. Only worldwide known melodies stand a chance.

What is the difference between manual and wind-up?

The difference is that with a manual mechanism you have to keep turning on the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely golden. A manual mechanism has 18 tones.

A wind-up mechanism plays by itself for a few minutes. You just need to wind it up, the further you wind it the longer it plays. The winding key is on the bottom of the box, out of sight. A wind-up mechanism is available in various versions. The smallest has 18 tones. Larger, more expensive machine heads have 30,36,50 or even 72 tones.

What does 18 / 30 / 36 / 50 mean?

This indicates the number of tones that are on the mechanism. To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins make the melody, and every time a peg touches a tooth, a tone sounds. The smallest and most sold mechanisms have 18 tones. (music box Lude, Celesta, Robin, Tamino) There are also larger mechanisms with 30, 36 (Tamino, Calandra) and 50 tones (Orpheus, from 675 euro). You can imagine that the more tones there are, the more beautiful it will sound because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and therefore also the sound.

Questions about engraving

I do not yet know the text for engraving.

For example, if you want the box to be delivered quickly before a birth, but you do not yet know the name and date of birth, it is best to order the box (with engraving, fill in: 'text will be later') due to delivery time / availability . As soon as you know the text for engraving, email this to me. Then I can usually engrave it within a few days.

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

By default we use the font 'Gabriola Regular'. Subtle, elegant and with beautiful sleek lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.

 

Contactform

    FOLLOW ROBIN WOOD!

    ADDRESS & CONTACT

    Rob de Looff

    Robin Wood Music Boxes

    Europalaan 41
    3526 KN Utrecht
    The Netherlands

    Call: + 31 (0) 6 11 30 38 99
    E-mail: [email protected]

    The above address is also a pick-up location for Utrecht. Visit by appointment only.

    The studio is located in the wood workshop of 'De Createur'.

    Reviews

    Responses from recipients and buyers.

    (for mobile users: The reviews can be found under the photos!)

    Want to write a review?

    Have you also bought or received a music box and would you like to leave a review?

    You can do that on the product page of each model of music box under the TAB 'reviews' Receive an invitation by email? Then use the green button in the message!

    Trust dadge

    Wedding rings in a music box

    Amilie with a music box with 'Amelie'

    Linda on the morning of the Wedding. photo Mon et Mine

    Music box on display

    Tamino Elegante sounds like a Wedding

    Listening during Open Atelier in Utrecht

    Music box Tamino in the nursery

    On the market in Amsterdam

    Never too old for a music box!

    Marriage proposal with engagement ring in the box

    Music box for mother with Edelweiss.

    Cliniclowns with a music box

    Children with music box

    Music box Lude makes you happy

    Good to go to sleep and wake up with!

    1. Anonymous (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      The recipient was very happy with this special gift made of wood from her hometown.

      Music box Lude Wind up with Robin. Linde from Haarlem (Bakenessergracht)Music box Lude Wind up with Robin. Linde from Haarlem (Bakenessergracht)

    2. Anonymous (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Beautifully made music box with a special story. Contact with Rob was also very good.

      Music box Lude Manual. Plataan from Leiden (Oosterkerkstraat)Music box Lude Manual. Plataan from Leiden (Oosterkerkstraat)

    3. Jenny (verified owner) -

      Verified ratingVerified rating - view originalExternal link

    4. Jenny (verified owner) -

    5. Ray (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Very nice box, much appreciated by my wife so thank you.

      Music box Lude Manual. Elm from Leeuwarden (Storm 2013)Music box Lude Manual. Elm from Leeuwarden (Storm 2013)

    6. Suzanne (verified owner) -

    7. Rachel (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      To be able to get the perfect melody at the last minute. My mother was moved and very happy with the box for Mother's Day! I cannot express in words how grateful my mother and we as children are for this gesture!

      Music box Lude Opwind with Swans and Lotus. Elm Utrecht (Meerkoethof)Music box Lude Opwind with Swans and Lotus. Elm Utrecht (Meerkoethof)

    8. Paul (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      My wife collects music boxes, and I gave them for her birthday. There is no connection with Utrecht, but she thought it was a unique music box and was very happy with it.

      Music box Lude Manual with tree. Elm from Utrecht (Rachmaninoffplantsoen)Music box Lude Manual with tree. Elm from Utrecht (Rachmaninoffplantsoen)

    9. Julie (verified owner) -

      Verified ratingVerified rating - view originalExternal link

    10. Nikita (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      What a beautiful box, the story behind it gives it even more weight. You feel that you have something unique in your hands. We are very happy with it!

      Music box Lude Manual with rose. Beech from Heemstede (Torenlaan)Music box Lude Manual with rose. Beech from Heemstede (Torenlaan)

    11. Maarten (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Dear Robin, I really liked the music box. But this is what I expected. This is now my second and I have to order a 3rd one soon. My granddaughter doesn't get it right until the end of July so I have to wait for her response. She is 6 years old and has chosen a melody herself. Thank you. Mary Normile

      Music box Tamino with Wren. Beech from Amsterdam (Amsteldijk)Music box Tamino with Wren. Beech from Amsterdam (Amsteldijk)

    12. Almira (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Beautiful music box for my grandson in America. Thank you very much, Robin.

      Music box Robin Wind up with Mandala. Plataan from Amsterdam (Nassauplein)Music box Robin Wind up with Mandala. Plataan from Amsterdam (Nassauplein)

    13. Suzanne (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      A beautiful box and a unique gift that was very much appreciated by the recipients. You can see that it is crafted and made with love!

      Music box Tamino with Wren. Beech from Amsterdam (Amsteldijk)Music box Tamino with Wren. Beech from Amsterdam (Amsteldijk)

    14. CCM (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Very beautiful and subtle music box that gets an extra touch through the personal engraving and choice of music. Small and fine and of good quality, nice to give as a present at life events.

      Mini Music Box Piccolo Wind-up. Linde from Rotterdam (Heemraadssingel)Mini Music Box Piccolo Wind-up. Linde from Rotterdam (Heemraadssingel)

    15. Gail (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Superb quality. And something to treasure. Thank you Rob

      Music jewelry box Tamino Elegante. Oak from Utrecht (Juliana Park)Music jewelry box Tamino Elegante. Oak from Utrecht (Juliana Park)

    16. Mirjan (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Fast response and answer to my questions. The end result is also very beautiful!

      Music box Lude Manual. Walnut Maastricht (Westbroek)Music box Lude Manual. Walnut Maastricht (Westbroek)

    17. Stijn (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Recently I picked up the music box from Rob. Recommended! Such a nice man and truly a craftsman. I'm going to give the music box as a present. In my opinion you really give something unique and very beautiful. You can see and feel that the music boxes are made with a lot of love and attention.

      Music box Lude Wind up with three birds. Linde Utrecht (Maliebaan)Music box Lude Wind up with three birds. Linde Utrecht (Maliebaan)

    18. Lobke (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      It has become a tradition to give every newborn nephew or niece such a beautiful Robin Wood box as a present. Beautifully finished every time, engraved with name and date of birth, a party to give as a present!

      Music box Lude Manual with Robin. Linde from Haarlem (Bakenessergracht)Music box Lude Manual with Robin. Linde from Haarlem (Bakenessergracht)

    19. Inge (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Very nice music box. The contact with Rob to pick up the music box went well and he added a personal text on my behalf. Nice gift to give!

      Mini Music Box Piccolo Manual. Oak from Utrecht (Juliana Park)Mini Music Box Piccolo Manual. Oak from Utrecht (Juliana Park)

    20. Wendy (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Beautiful box and the music sounds really nice and clear. Really quality. In addition, of course, a very nice gesture to give someone a box from a tree from his or her hometown as a maternity gift. I am a fan.

      Mini Music Box Piccolo Wind-up. Elm Jacob Marisplein AmsterdamMini Music Box Piccolo Wind-up. Elm Jacob Marisplein Amsterdam

    21. Pamela (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Wonderful music boxes! The notes sound amazing and the woodwork is beautiful 🙂 This is going to become a new family gifting tradition 🙂 Thank you Rob!

      Mini Music Box Piccolo Wind-up. Beech from Amsterdam (Amsteldijk)Mini Music Box Piccolo Wind-up. Beech from Amsterdam (Amsteldijk)

    22. Jennifer Taylor (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Absolutely beautiful. I would highly recommend buying anything from robin wood. Such a lovely man and fantastic service

      Music box Tamino Elegante with rose & swans and luxurious mechanism. Es, Vondelpark AmsterdamMusic box Tamino Elegante with rose & swans and luxurious mechanism. Es, Vondelpark Amsterdam

    23. Anonymous (verified owner) -

    24. Claudia (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      What a beautiful and special gift. A party to give.
      Made and packaged with care.

      Music box Lude Opwind. Walnut from Maastricht (Westbroek)Music box Lude Opwind. Walnut from Maastricht (Westbroek)

    25. Mohamed Ali (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Thank you to Rob for the wonderful music box!

      Mini Music Box Piccolo Wind-up. Elm Jacob Marisplein AmsterdamMini Music Box Piccolo Wind-up. Elm Jacob Marisplein Amsterdam

    26. Birth present (verified owner) -

      Special and personal gift. Beautiful music box and very good service. Delivered quickly etc. Thank you!

      Mini Music Box Piccolo Wind-up. Beech from Amsterdam (Amsteldijk)Mini Music Box Piccolo Wind-up. Beech from Amsterdam (Amsteldijk)

    27. henriet cool (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      hi Rob,

      what super fun the music the music boxes !!

      I've given them to my children

      we always sang "you are my sunshine" together before going to sleep

      they really liked it !!

      your personal writing also makes it special

      thanks !! 🙏

      now i'm only waiting for 1 music boxes… .. with “you 'v got a friend”…. is it already inside ???

      Mini Music box Piccolo Manual. Chestnut from Zwolle (Potgietersingel)Mini Music box Piccolo Manual. Chestnut from Zwolle (Potgietersingel)

    28. Mariette (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Very nicely made, beautiful sound and fantastic packaging. A wonderful gift! Thank you 🙂

      Mini Music Box Piccolo Manual. Oak from Utrecht (Juliana Park)Mini Music Box Piccolo Manual. Oak from Utrecht (Juliana Park)

    29. W (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      The gift was a bull's eye, the recipient was silent about it. It looks nice and the letters are nicely engraved.

      Music box Lude Opwind. Linde from Groningen (Zuidlaren)Music box Lude Opwind. Linde from Groningen (Zuidlaren)

    30. Femke W. (verified owner) -

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