Frequently Asked Questions & Contact Form

What are the shipping times and costs?

Shipping times and costs per country / region

The expected delivery date is stated on the product page of each music box.

Note: With engraving + a maximum of 5 days extra delivery time.



Pick up in Utrecht (NL)

During checkout you can also choose to pick up instead of shipping.

Pick up is possible by appointment in the workshop at Europalaan no. 41 in Utrecht.



The Netherlands.

Delivery with The Bicycle Courier , DHL & Save your Parcel

5,00 € (Letterbox package) 4-6 days

7,50 € (Packet service) 4-6 days

RUSH DELIVERY: 

16,95 euro. (Courier) 1-2 days> if in stock & without engraving [with engraving = 2 days extra delivery time!]



Belgium, Germany, Luxembourg

9,80 € (Regular Post / Courier)  1-2 Business Days

26,00 € (express service) 1 Business Days


Denmark, France, Austria, United Kingdom

15,50 € (Regular Post / Courier) 2-3 Business Days

30,25 € (Regular Post / Courier) 1 Business Days


Hungary, Portugal, Sweden

16,95 € (Regular Post / Courier)  2-3 Business Days

18,50 € (Regular Post / Courier) 2-3 Business Days

32,50 € (express service) 1 Business Days


Italyë, Poland

18,00 € (Standard / To Access Point) 2-3 working days

30,25 € (express service) 1 Business Days


Europe other countries

18,00 to 29,00 euros (Regular Post / Courier) 2-5 Business Days

35,00 € (express service) 1 Business Days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Worldwide

Worldwide, VAT is shipped free with regular mail or Express service. Note that you may have to pay import duties (Tax).


United States, Canada, Mexico

27,00 € (Regular Mail) 7-25 working days depending on destination

59,00 € (express service) 1-3 working days depending on destination


Asia, Australia, New Zealand

30,00 € (Regular Mail) 7-25 working days depending on destination

65,00 € (express service) 1-3 working days depending on destination


Other countries worldwide

35,00 € (Regular Mail) 7-25 working days depending on destination

75,00 € (express service) 2-4 working days depending on destination

 

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

All prices including 21% VAT if applicable.

Can I have my own melody made?

If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:

Large winding mechanism with custom melody

For a large, luxurious mechanism with 30 tones, it is possible to have an arrangement made of a piece of music that you supply yourself. This can be an audio file, (you tube) video or sheet music. Ideally both audio / video + sheet music. The mechanism fits a maximum of 35 seconds. So indicate with your application exactly which piece it is of a maximum of 35 seconds.

Costs: 219 euros (excluding music box). Only possible in combination with a music box for luxury mechanics. If you are interested, please contact Rob or order a music box directly. On the product page you can choose the last option 'Custom Tune' at 'Melody' and fill in the details. In the webshop menu, go to music boxes 'Met Luxemechaniek'. The delivery time for this music box with its own melody is approximately 8 weeks.

On request, your own melody on a 50-tone mechanism is also possible. From 995, - incl. Wooden sound box.

 

Large manual mechanism to program yourself

Another possibility is a 'make your own melody' set. If you are musically inclined you can make your own melody with the punch pliers and the supplied paper strip. This mechanism has 20 or 30 tones and a very nice warm sound. It is manual, which means that you have to keep running to let it play. On this website, the mechanism is available both separately and with a wooden sound box. Here for sale

Large runs for small mechanics with 18 tones.

The small mechanisms with a self-supplied melody can also be made in large quantities:

From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and shipping costs (varies) Delivery time: approximately 8 weeks.

The minimum order is for windable mechanics (18 tones) 250 pieces and the price around 10 euro ex. VAT per item. Delivery time: 8 weeks.

(prices are only for the mechanics, without wooden sound box)

Where else can you buy the music boxes?

You can find all (physical) sales points here.

I'm looking for a melody that does not appear in the webshop

Unfortunately, it is not possible to request a different melody, with a few exceptions.

This is because I only purchase from the supplier a few times a year, and have to purchase at least 50 pieces per melody, which is expensive.

You can submit a request, perhaps there are more people who would like to see the same melody in the collection. Only well-known melodies stand a chance.

What is the difference between manual and wind-up?

The difference is that a manual mechanism you have to turn the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely gold-colored. A manual mechanism has 18 tones.

A wind-up mechanism plays by itself for a few minutes. You just have to wind it up, the further you wind it the longer it plays. The winding key is at the bottom of the box, out of sight (except for Piccolo, who has it at the top). A wind-up mechanism is available in various versions. The smallest has 18 tones. Larger, more expensive machine heads have 30,36,50 or even 72 tones.

What does showing 18/23/30 mean?

This indicates the number of notes that are on the mechanism.

To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins determine the melody, and every time a pin hits a tooth, a tone is heard.

The smallest and most sold mechanisms have 18 tones. (music box Piccolo, Lude, Celesta, Robin, Tamino) There are also larger machine heads with 30 (Tamino, Calandra) and 50 tones (Orpheus, = temporarily unavailable).

You can imagine that the more tones there are, the nicer it will sound, because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and so is the sound.

Questions about engraving

I do not yet know the text for engraving.

For example, if you want the box to be delivered quickly before a birth, but you do not yet know the name and date of birth, it is best to order the box (with engraving, fill in: 'text will be later') due to delivery time / availability . As soon as you know the text for engraving, email this to me. Then I can usually engrave it within a few days.

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

By default we use the font 'Gabriola Regular'. Subtle, elegant and with beautiful sleek lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.

 

Contactform

    FOLLOW ROBIN WOOD!

    ADDRESS & CONTACT

    Rob de Looff

    Robin Wood Music Boxes

    Europalaan 41
    3526 KN Utrecht
    The Netherlands

    Call: + 31 (0) 6 11 30 38 99
    E-mail: [email protected]

    The above address is also a pick-up location for Utrecht. Visit by appointment only.

    The studio is located in the wood workshop of 'De Createur'.

    Reviews

    Responses from recipients and buyers.

    (for mobile users: The reviews can be found under the photos!)

    Want to write a review?

    Have you also bought or received a music box and would you like to leave a review?

    You can do that on the product page of each model of music box under the TAB 'reviews' Receive an invitation by email? Then use the green button in the message!

    trust dadge

    Wedding rings in a music box

    Amilie with a music box with 'Amelie'

    Linda on the morning of the Wedding. photo Mon et Mine

    Music box on display

    Tamino Elegante sounds like a Wedding

    Listening during Open Atelier in Utrecht

    Music box Tamino in the nursery

    On the market in Amsterdam

    Never too old for a music box!

    Marriage proposal with engagement ring in the box

    Music box for mother with Edelweiss.

    Cliniclowns with a music box

    Children with music box

    Music box Lude makes you happy

    Good to go to sleep and wake up with!

    1. French (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlFlevoland, Netherlands

      Very happy. And what a nice thing.
      It's for my grandchild.
      On Sept.
      Elm wood comes under the operation of the planet Mercury.
      September 5 is in sign Virgo.
      Mercury is ruler of Virgo sign.
      So Eep is very appropriate.

      Mini Music Box Piccolo Wind-up. Elm Jacob Marisplein AmsterdamMini Music Box Piccolo Wind-up. Elm Jacob Marisplein Amsterdam

    2. Y Kuipers (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlOverijssel, Netherlands

    3. Koos R. (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlSouth Holland, Netherlands

      beautifully crafted box, beautiful sound and original gift for someone who lives very close to the Vondelpark.

      Music box Lude Wind up with Mandala. Es from Amsterdam (Vondelpark)Music box Lude Wind up with Mandala. Es from Amsterdam (Vondelpark)

    4. Janneke (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNetherlands

      This is the second music box I have ordered from Robin Wood. I gave the first box as a gift when our first grandchild was born. The parents are very happy with it. It's a beautiful box. It's nice that you can choose the music yourself. Very special that it comes from trees that were in the city. I chose trees from their student city.
      The second box will be for our next grandchild.

      Music box Lude Wind up with three birds. Linde Utrecht (Maliebaan)Music box Lude Wind up with three birds. Linde Utrecht (Maliebaan)

    5. FOR (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlSouth Holland, Netherlands

      Looks good and the mechanism also looks solid. Sound is better than expected, because that can sometimes be disappointing. I immediately ordered 1 more, so that says enough.

      Mini Music Box Piccolo Wind-up. Beech from Amsterdam (Amsteldijk)Mini Music Box Piccolo Wind-up. Beech from Amsterdam (Amsteldijk)

    6. Bernadette Kijzers (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNetherlands

      My uncle in Dordrecht, for whom I ordered it, is very happy with it! He is surprised by the beautiful craftsmanship and the origin of the tree. And the sound is very clear. He will enjoy it for a long time to come. Thank you!

      Mini Music Box Piccolo Wind-up. Linde from Rotterdam (Heemraadssingel)Mini Music Box Piccolo Wind-up. Linde from Rotterdam (Heemraadssingel)

    7. Alireza (verified owner) -

      Verified ratingVerified rating - view originalExternal link | deLower Saxony, Germany

    8. Nikolaos (verified owner) -

      Verified ratingVerified rating - view originalExternal link | deHesse, Germany

      Very impressive handwork , wood was beautiful and the engravings where very clear to read and beautifully placed . The melody is amazing . I am very glad I brought this as a present .

      Music box Robin wind up with rose & swans. Beech from Rotterdam (Kralingse Bos)Music box Robin wind up with rose & swans. Beech from Rotterdam (Kralingse Bos)

    9. Laura (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNetherlands

      Great gift! Fast delivery and the box is very nice.

      Music box Lude Manual. Linde from Rotterdam (Heemraadssingel)Music box Lude Manual. Linde from Rotterdam (Heemraadssingel)

    10. coby (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNetherlands

      The recipients thought it was a nice and special gift!

      Mini Music Box Piccolo Manual. Linde from Rotterdam (Heemraadssingel)Mini Music Box Piccolo Manual. Linde from Rotterdam (Heemraadssingel)

    11. Renske A. (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlGelderland, Netherlands

      My 2nd purchase of a music box at RobinWood. Again very satisfied with the box, especially the beautifully finished wood. I chose the music beauty and the beast for the birth of a baby. Fascinating how children react to it.

      This was definitely not my last purchase.

      Mini Music Box Piccolo Wind-up. Elm Jacob Marisplein AmsterdamMini Music Box Piccolo Wind-up. Elm Jacob Marisplein Amsterdam

    12. directing (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNetherlands

      Received as a special maternity gift from my sister. And now also ordered another one as a maternity gift for our nephew. So special. Very happy with it!

      Music box Lude Opwind. Linde from Rotterdam (Heemraadssingel)Music box Lude Opwind. Linde from Rotterdam (Heemraadssingel)

    13. End (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNetherlands

      Our children have each been given a music box and listening to it before falling asleep is one of the best moments of every day!
      The finish is perfect and the lines and knots of the wood are chosen in such a way that the lid looks beautiful.
      It is an enrichment of the experience of a child, but certainly also very nice for us parents to hear and see again and again. A small work of art!

      Music box Orpheus ElegantMusic box Orpheus Elegant

    14. Mea (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNorth Holland, Netherlands

    15. Stefan (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlGroningen, Netherlands

      The music box is beautiful and meets our wishes perfectly!

      Music box Lude Opwind with Ballerina. Common ash from Groningen (Noorderplantsoen)Music box Lude Opwind with Ballerina. Common ash from Groningen (Noorderplantsoen)

    16. Jeanette (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      Bought another beautiful music box. In addition to a nice gift to give, also good service!

      Music box Robin Wind up with Mandala. Plataan from Amsterdam (Nassauplein)Music box Robin Wind up with Mandala. Plataan from Amsterdam (Nassauplein)

    17. Aster Van Laere (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNorth Brabant, Netherlands

      The most beautiful stall gift to give! Personal, stylish and really a valuable box that people will enjoy for years to come

      Music box Lude Wind up with robin. Iep Utrecht (House in Zuylenlaan)Music box Lude Wind up with robin. Iep Utrecht (House in Zuylenlaan)

    18. Aster Van Laere (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNorth Brabant, Netherlands

      The most beautiful stall gift to give! Personal, stylish and really a valuable box that people will enjoy for years to come

      Music box Lude Wind up with three birds. Linde Utrecht (Maliebaan)Music box Lude Wind up with three birds. Linde Utrecht (Maliebaan)

    19. Anonymous (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlUtrecht, Netherlands

      Sweet and beautiful box; Despite the small mechanism, a nice sound, and a nice personal note! All in all great (:

      Mini Music Box Piccolo Wind-up. Oak from Utrecht (Juliana Park)Mini Music Box Piccolo Wind-up. Oak from Utrecht (Juliana Park)

    20. Roxanne Roelofs (verified owner) -

      Very nice music box! The box with engraving looks chic and is very neatly finished, the music sounds nice and clean. It comes in a beautiful gift box. You will be very kindly and patiently helped if you have any questions about the possibilities. You notice Rob's craftsmanship and enthusiasm in both the product itself and the service surrounding it. Very nice as a personal gift (for example for a birth).

      Music box Lude Wind up with three birds. Linde Utrecht (Maliebaan)Music box Lude Wind up with three birds. Linde Utrecht (Maliebaan)

    21. R&L F. (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNorth Holland, Netherlands

      Everything is beautiful about this music box, even the packaging!

      Music box Tamino Elegante with rose & swans and luxurious mechanism. Es, Vondelpark AmsterdamMusic box Tamino Elegante with rose & swans and luxurious mechanism. Es, Vondelpark Amsterdam

    22. Sander (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlSouth Holland, Netherlands

    23. Hanneke Debie (verified owner) -

      Verified ratingVerified rating - view originalExternal link

      The music box is a bit sensitive, but I knew that before I bought it. That was precisely the reason that I wanted to buy this from a Dutch store instead of amazon.
      I received a nice handwritten card with the order. And when it seemed for a while that the music box was starting to get sick, and my email was answered quickly and neatly. The communication was also very pleasant.
      The music box works again/still works fine!

      Create your own melody mechanismCreate your own melody mechanism

    24. Eva (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNorth Holland, Netherlands

      What a beautiful music box with wonderful 'zen' music by Satie.
      Skillfully made and with a good story.
      We give the music box as a gift to our granddaughter who will be born soon.

      Music box Robin Wind with Wren. Plataan from Amsterdam (Nassauplein)Music box Robin Wind with Wren. Plataan from Amsterdam (Nassauplein)

    25. Jan Dirk A. (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlSouth Holland, Netherlands

      Ordered box without mechanism, neatly received through the letterbox, the Alouette music box fits exactly, the supplied screws and the beautiful storage bag also completed this order. Very satisfied and a useful website!

      Mini Music Box Piccolo Manual. Linde from Rotterdam (Heemraadssingel)Mini Music Box Piccolo Manual. Linde from Rotterdam (Heemraadssingel)

    26. Anonymous (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNetherlands

      Nicely finished music box with clear sound. With a beautiful and good message about origin and sustainability. Recommended for a big surprise effect, for example at a birthday.

      Music box Lude Opwind. Es from Amsterdam (Vondelpark)Music box Lude Opwind. Es from Amsterdam (Vondelpark)

    27. Tamara (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNorth Holland, Netherlands

      A really great music box. Sound sounds good. Name is nice on it. Fast and good services. Really very happy!

      Music box Lude Wind up with Robin. Linde from Haarlem (Bakenessergracht)Music box Lude Wind up with Robin. Linde from Haarlem (Bakenessergracht)

    28. Marieke (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNorth Holland, Netherlands

      With this handmade music box you give the other love as a gift. Just as beautiful to give as to receive. A beautiful, symbolic gift with clear music.

      Music box Lude Opwind. Linde from Rotterdam (Heemraadssingel)Music box Lude Opwind. Linde from Rotterdam (Heemraadssingel)

    29. Gertjan (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlOverijssel, Netherlands

      With this I made someone happy who will soon be leaving precisely this part of Amsterdam for a new future elsewhere. What a nice souvenir, also because the ideal matching melody from “Aan de Amsterdamse Grachten” turned out to be available… ..

      And apart from that, every part of the “business process” turned out to be very well taken care of, from the use of the website through the packaging in a beautiful velvet bag to the delivery by the bicycle courier. And then the nice detail of a personal offer card to me as a client. What quality in every way!

      Gertjan van Eijk from Zwolle.

      Mini Music Box Piccolo Manual. Sweet Cherry from Amsterdam (Kraton Garden Java Island)Mini Music Box Piccolo Manual. Sweet Cherry from Amsterdam (Kraton Garden Java Island)

    30. Anonymous (verified owner) -

      Verified ratingVerified rating - view originalExternal link | nlNorth Brabant, Netherlands

      I had 3 boxes made by this professional first class.
      Someone with a warm heart for wood and craft.
      A nice lasting gift with a message.

      Music box Robin wind up with rose & swans. Beech from Rotterdam (Kralingse Bos)Music box Robin wind up with rose & swans. Beech from Rotterdam (Kralingse Bos)

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