Frequently Asked Questions & Contact form

What is the delivery time?

Delivery times.

For shipping times and costs per country / region see the question: "What are the shipping costs"


Music boxes in stock: Shipped within 2 days.

The music boxes in stock can be sent within 1 a 2 working days. (Except for music boxes that are in the classical music cafe 'Het Muzieklokaal').

Note: With engraving + max. 5 days extra delivery time.


Music boxes made to measure: approximately 6 weeks

On the product page of the music box is below the price in orange letters the expected delivery date mention. This is based on a processing time of approximately 6 weeks calculated from the day you ordered.

In most cases you will receive the box on the indicated date, but this is no guarantee! This can also be 1 or 2 days later, especially if it is engraved. (If due to busy times the delivery time exceeds 2 days, you will be informed about this)

If it is important that you receive the box on the date indicated, please indicate this at "add a comment" on the product page or leave one Order note back in the shopping cart (below the shipping address)


Pick up in Utrecht or Amersfoort (NL)

During checkout you can choose to send or pick up.

Pick up is possible by appointment only in Amersfoort (in the evenings and at the weekend) and in Utrecht (during the day during the week). Contact us in due time to make an appointment.

What are the shipping costs?

Shipping costs per country / region

To see the shipping costs for your country you can also use the send calculator use in the shopping cart.

Picking up orders in Utrecht or Amersfoort is also possible. This is only possible by appointment!


The Netherlands.

7,50 € (PostNL Parcel service / Service point delivery) 1 working day

9,50 € (Evening delivery) 1 working day.


Europe (EU)

Belgium, Germany: Standard: 10 euro (2-3 days) Express: 15 euro (1-2 days)

Denmark, France, Hungary, Italy, Luxembourg, Austria, Poland, Portugal, Slovakia, Spain, Czech Republic, United Kingdom: Standard: 18 euro: 3-5 days. Express: 24 euros: 2-4 days.

Cyprus, Malta: Standard: 30 euro (3-5 days). Express: 69 euros (2-3 days)

Other EU countries: Standard: 24 euro (3-5 days) Express: 33 euro (2-3 days)

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Europe (Non EU)

Andorra, Monaco, Norway, San Marino, Vatican, Switzerland: Standard: 22 euro (3-5 working days) Express: 55 euro. (2-3 days)

Estonia, Greece, Ireland, Latvia, Lithuania, Monaco, Slovenia: Standard: 27 euro (3-5 working days) Express: 33 euro (2-3 days)

Other countries: Standard: 27 euros. (3-5 working days) Express: 55 euro (2-3 working days)

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Worldwide.

We ship worldwide with regular mail or UPS Express service.

REGULAR POST:

Worldwide: 30 euros. (7-25 days depending on destination)

UPS EXPRESS:

United States, Canada, Mexico: 45 euros. (2-3 working days)

China, Hong Kong, Japan, Thailand, Australia, New Zealand: 69 euros. (2-4 working days)

Other countries: 79 euro (2-4 working days)

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

Where else can you buy the music boxes?

You can find all (physical) sales points here

Are there music boxes currently in stock?

If you need something quickly:

The stock of music boxes that are immediately available can be found via the menu: Order> Directly available

These are the boxes that you can purchase through this webshop and pick up on location or have it sent. Possibly with an engraving (the delivery time is then + 5 days).

Other sales points

There are also a number of sales places in the Netherlands where you can buy the music boxes. They usually have a limited stock of mostly small music boxes. Click here for an overview of these sales spots.

Open Atelier in Utrecht

Scheduled on Sunday 24 November 2019. Visit the website in early November for more info.

I'm looking for a melody that does not appear in the webshop

The standard melody collection can be found in the audio playlists and in the drop down menu with each box.

For the complete lists of all other melodies that can be ordered, go to the Audio page and scroll all the way down. If the melody you are looking for is not listed, then I cannot order it for you either.

Can I have my own melody made?

If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:

Small mechanism made per piece

In Bangkok, Sorapong turns Turn Music Box into 'Custom Tunes' for small mechanics with 18 tones. This will cost you about 175 euro plus shipping and customs clearance costs. For all questions about this and more information visit website or the page about his work this website. It is then possible for Rob to make a sound box made of wood for this. (Update: Sorapong has stopped this temporarily! More info on his website)

Great mechanism for programming yourself

Another option is a 'make your own melody' set. If you are musically created you can make a melody yourself with the punching tongs and the accompanying paper strip. This mechanism has 30 tones and a very nice warm sound. It is manual, which means that you have to keep running for him to play. On this website the mechanism can be purchased separately as well as with a wooden sound box. Here for sale

Large print runs

The small mechanisms with a self-supplied melody can also be made in large quantities:

From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and shipping costs (varies) Delivery time: approximately 8 weeks.

The minimum order is for windable mechanics (18 tones) 250 pieces and the price around 10 euro ex. VAT per item. Delivery time: 8 weeks.

(prices are only for the mechanics, without wooden sound box)

What is the difference between manual and wind-up?

The difference is that with a manual mechanism you have to keep turning on the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely golden. A manual mechanism has 18 tones.

A wind-up mechanism plays on itself for a few minutes. You just have to wind it up, the further you wind up the longer it plays. The winding key is at the bottom of the box, out of sight. A windable mechanism is available in different versions. The smallest has 18 tones. Larger, more expensive mechanisms have 30,36,50 or even 72 tones.

What does 18 / 30 / 36 / 50 mean?

This indicates the number of tones that are on the mechanism. To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins make the melody, and every time a peg touches a tooth, a tone sounds. The smallest and most sold mechanisms have 18 tones. (music box Lude, Celesta, Robin, Tamino) There are also larger mechanisms with 30, 36 (Tamino, Calandra) and 50 tones (Orpheus, from 675 euro). You can imagine that the more tones there are, the more beautiful it will sound because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and therefore also the sound.

Questions about engraving

I do not yet know the text for engraving.

For example, if you want the box to be delivered quickly for a birth but you do not yet know the name and birth date, then you can best order the box (with engraving, enter: 'text will come later') due to delivery time / availability . As soon as you know the text for engraving, mail this to me. Then I can usually engrave it within a few days.

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

We use the font 'Gabriola Regular' as standard. Subtle, elegant and with beautiful slim lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.

FOLLOW ROBIN WOOD!

Contact Rob.

ADDRESS & CONTACT

Rob de Looff

Robin Wood Music Boxes

Europalaan 41
3526 KN Utrecht
The Netherlands

Call: + 31 (0) 6 11 30 38 99
Email: [Email protected]

The above address of the workshop is also a collection location for Utrecht. Visit by appointment only.

The studio is located in the common wood workshop of 'De Createur'.

Responses from recipients and buyers.

Did you also buy a music box or receive a gift and would you like to leave a review? Then scroll all the way down.

Do you have a nice photo that I can share here, send it to Rob

(for mobile users: scroll down to see the photos)

Latest reviews:

  • Music box of wood

    Music box Celesta Elegante

    Mooi doosje, goed gemaakt, met een ietwat vals deuntje, maar dat geeft ook wel charme

    Anonymous
  • Music box of wood from Utrecht

    Music box Robin Elegante

    We have given a fantastic music box to a little girl. Very nice to give something so personal at birth.
    The box is really beautifully made and finished.

    Anonymous
  • Music jewelry box Opwind. European beech Renova (Bilthoven)

    I think it is a very beautiful music box. I think it's wonderful to see how those little gears all react to each other. And the beautiful sound that comes from the small iron bars makes me happy every time. Especially when I put the box on the table, the sound is very loud. I think it's a wonderful birthday present!

    Anonymous
  • Music box of wood from Utrecht

    Music box Robin Elegante

    We were very happy with the music box that we had ordered for our granddaughter.
    Made from a beech from the Haarlemmerhout.
    The customer service was also great.
    Recommended !

    Jokelien Salomons
  • Music box Manual. Hemelboom Amsterdam (Onderwijzershof)

    I have bought two boxes from the same tree as a gift. They are so beautiful! All praise for shipping and packing. Thanks!

    Anonymous
  • Music box Utrecht

    Music box Lude manually

    I have now been able to give 2x a box of gifts and it has been extremely successful both times. If I have another special occasion, I will certainly think of you.

    Like Pond
  • Music box Amersfoort

    Music box Manual. Maple Amersfoort (Heiligenbergerw.)

    Beautiful box and made with love. Contact with the artist was very pleasant. A beautiful box made from a tree at the Elisabeth hospital. My name is Elisabeth. My children were born there. Nice memory!

    Elisabeth Waagmeester
  • Music box of wood from Utrecht

    Music box Robin Elegante

    In the meantime I have a whole collection of snow globes, music and music boxes. I particularly like the special ones. Via via I saw a video about Robin Wood and I ended up on the site. It appealed to me a lot and I immediately had a goal to ask for birthday money.
    I chose the Robin Elegante Music Box and the golden rain as a wood.
    I also found a start / stop element a valuable addition so that I can stop the melody when the teeth of the playing comb are at rest.
    It has become a beautiful box with a beautiful sound and warm appearance. The wood is beautifully worked, feels very smooth and is kind of cuddly. 🙂 Happy with it!
    E

    Birgit
  • Music box

    Music box Lude Elegante

    A beautiful box. With wood from a tree from a street that is important to me. With beautiful music that is important to me. With careful communication by Rob in advance about the delivery time. Soon it will be a friend's birthday and I will look for the perfect music box for her! 🙂
    Very happy with it.

    Simone
  • Music box Utrecht

    Music box Lude manually

    beautiful box with music !!! We gave him as a baby shower gift with the name of the baby on it. Really recommended !!!

    Wieke
  • Music box Ballerina

    Music box Lude with ballerina

    A special music box with the melody of Beethoven 'Fur Elise' that we gave to her on the occasion of the 2e birthday of our daughter Elisa with a personal text on it. As a baby she became very calm and happy with this melody and even now she was enchanted by the magic of the music box! Thank you Rob, for creating a product that contains so much love, time and attention, this will probably save and cherish Elisa for the rest of her life and hopefully listening to the melody will always bring her back to her childhood!

    Aida Akhbarinia
  • Music box Amsterdam

    Music box Opwind. Hemelboom Amsterdam (Onderwijzershof)

    Very nice box with the melody 'die Zauberflöte' by Mozart. Gift given on the occasion of the birth of our first grandchild Emma on 26 August 2019. The wood is from a tree from Amsterdam, the birthplace of our daughter-in-law, Emma's mother. We hope that Emma can enjoy this special music box for a long time to come!

    Rien D.
  • Music box Leiden

    Music box Robin Rondo (manual)

    What a beautiful gift to give. We have given this manual music box to our son Mees for his first birthday. When we play it a big smile appears on his face: that's what you do it for! Lots of choice from wood and melodies. Nice and quick contact with Rob. Totally great!

    Blackbird
  • Music box of wood from Utrecht

    Music box Robin Elegante

    beautiful music box! pricey but special ...

    Guus v.
  • Music box of wood

    Music box Celesta Elegante

    Given to my neighbor Gaby for her second birthday but also a little for her little brother. Entirely mesmerized, she turned the mechanics over and over again with those mini fingers to listen to Brahms's Lied Song. That it is nicer to give than to receive certainly went up in this case. So beautiful to see. Thanks !!!

    Jeannette
  • Music box Tamino Elegante

    A gift for myself and for when my first grandchild comes to stay. How fantastic it is that it is made of wood from a place where I came a lot in my youth and played a lot. A piece of Utrecht on Texel, I am very happy with it!

    HL
  • Music box Haarlem

    Music box Calandra Elegant with luxurious mechanism

    I bought this beautiful music box for my first grandson with the favorite song of mama, my oldest daughter. Mom thinks it is a very nice box and my dear son sleeps nicely on it 🙂 I already know what I will buy as a gift for my next grandchild.

    Ad
  • Music box of wood

    Music box Robin Recht Elegante

    A beautiful music box given for the farewell with the kindergarten teacher by the "oldest" toddlers who continue to class 1 A box that will still sound every day for current and future toddlers of this class. We could not have thought of a better gift. How happy the teacher was.

    Hilde
  • Music box Tamino Elegante

    This box was given to my mother for her 82e birthday. With Edelweiss as music because she took me to the cinema for The Sound of Music as a child.
    She kept calling how beautiful and how original it was. Even got a bit emotional! Great Rob, thank you.

    Jeannette
  • Music box The Hague

    Music box Tamino Elegante with luxury mechanism

    When we received the music box I was pleasantly surprised, it was even more beautiful than I thought! So carefully made and nicely packed. And how nice that the melody, the type of wood and the date were written on the bottom. Made from a cherry tree from Amsterdam. For our granddaughter born in Amsterdam. The parents were moved and happy with this gift that she received on her behalf.

    Marjanne

Wedding rings in a music box

Music box with Amelie

Music box on display

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