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Frequently Asked Questions & Contact Form
What is the delivery time?
Delivery times.
For send times and costs per country / region see the question: "What are the shipping times and costs?"
Music boxes in stock: Shipped within 2 days.
The music boxes in stock will be sent within 2 working days. If you need the order asap, mention this in the comment that you can add, I will try to ship within 1 business day.
Note: With engraving + a maximum of 5 days extra delivery time.
Pick up in Utrecht (NL)
During checkout you can choose to send or pick up.
Collection is possible by appointment in the workshop at Europalaan no. 41
Music boxes made to measure: approximately 6 weeks
On the product page of the music box is below the price in orange letters the expected delivery date mention. This is based on a processing time of approximately 6 weeks calculated from the day you ordered.
In most cases you will receive the box on the indicated date, but this is no guarantee! This can also be 1 or 2 days later, especially if it is engraved. (If due to busy times the delivery time exceeds 2 days, you will be informed about this)
If it is important that you receive the box on the indicated date, please indicate this at “add a comment" on the product page or leave one Order note back in the shopping cart (below the shipping address)
What are the shipping times and costs?
Shipping times and costs per country / region
Prices incl. VAT if applicable + indication of the transit time.
To see the shipping costs for your country you can also use the send calculator use in the shopping cart.
Picking up an order is also possible in the Netherlands. This is possible by appointment in the workshop in Utrecht.
The Netherlands.
3,95 € (Letterbox mail without T&T for mini music box 'Piccolo') 1 Business Days
4,95 € (Letterbox package for mini music box 'Piccolo') 1 Business Days
7,50 € (PostNL Parcel service / Service point delivery) 1 Business Days
Belgium, Germany, Luxembourg
7,50 € (Letterbox mail without track and trace for mini music box 'Piccolo') 1-2 (Belgium), 4-8 working days (DE / LU)
8,50 € (Pickup Point) 1-2 Business Days
9,80 € (Regular Post / Courier) 1-2 Business Days
26,00 € (Express service) 1 Business Days
Denmark, France, Austria, United Kingdom
7,50 € (Letterbox mail without T&T for mini music box 'Piccolo') 5-12 business days
12,00 € (Pickup Point) 2-3 Business Days
15,50 € (Regular Post / Courier) 2-3 Business Days
30,25 € (Regular Post / Courier) 1 Business Days
Hungary, Portugal, Sweden
7,50 € (Letterbox mail without T&T for mini music box 'Piccolo') 6-12 Business Days
16,95 € (Regular Post / Courier) 2-3 Business Days
18,50 € (Regular Post / Courier) 2-3 Business Days
32,50 € (Express service) 1 Business Days
Italyë, Poland
7,50 € (Letterbox mail without T&T for mini music box 'Piccolo') 6-12 Business Days
18,00 € (Standard / To Access Point) 2-3 working days
30,25 € (Express service) 1 Business Days
Europe other countries
7,50 € (Only for EU countries: Letterbox mail without T&T for mini music box 'Piccolo') 7-14 Business Days
18,00 to 29,00 euros (Regular Post / Courier) 2-5 Business Days
35,00 € (Express service) 1 Business Days
You can also use the shipping calculator in the shopping basket to calculate the shipping costs.
Worldwide
Worldwide, VAT is shipped free with regular mail or Express service. Note that you may have to pay import duties (Tax).
United States, Canada, Mexico
27,00 € (Regular Post) 7-25 working days depending on destination
59,00 € (Express service) 1-3 working days depending on destination
Asia, Australia, New Zealand
30,00 € (Regular Post) 7-25 working days depending on destination
65,00 € (Express service) 1-3 working days depending on destination
Other countries worldwide
35,00 € (Regular Post) 7-25 working days depending on destination
75,00 € (Express service) 2-4 working days depending on destination
145 € (Express service for Russia) 2-5 working days
You can also use the shipping calculator in the shopping basket to calculate the shipping costs.
Where else can you buy the music boxes?
You can find all (physical) sales points here
Are there music boxes currently in stock?
If you need something quickly:
The stock of music boxes that are immediately available can be found via the menu: Webshop> In Stock
These are the boxes that you can purchase through this webshop and pick up in the workshop or have it shipped. Possibly with an engraving (the delivery time is then + max 5 days).
Other sales points
There are also a number of sales places in the Netherlands where you can buy the music boxes. They usually have a limited stock of mostly small music boxes. Click here for an overview of these sales spots.
Open Atelier in Utrecht
Number of times a year there is an Open Atelier in Utrecht. The dates for 2020 are not yet known.
I'm looking for a melody that does not appear in the webshop
The standard melody collection can be found in the audio playlists and in the drop down menu with each box.
For the complete lists of all other melodies that can be ordered, go to the Audio page and scroll all the way down. If the melody you are looking for is not listed, then I cannot order it for you either.
Can I have my own melody made?
If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:
Large winding mechanism with custom melody
For a large, luxurious mechanism with 30 tones, it is possible to have an arrangement made of a piece of music that you supply yourself. This can be an audio file, (you tube) video or sheet music. Ideally both audio / video + sheet music. The mechanism fits a maximum of 35 seconds. So indicate with your application exactly which piece it is of a maximum of 35 seconds.
Costs: 219 euros (excluding music box). Only possible in combination with a music box for luxury mechanics. If you are interested, please contact Rob or order a music box directly. On the product page you can choose the last option 'Custom Tune' at 'Melody' and fill in the details. In the webshop menu, go to music boxes 'With Luxemechaniek'
On request, your own melody on a 50-tone mechanism is also possible. From 995, - incl. Wooden sound box.
Large manual mechanism to program yourself
Another possibility is a 'make your own melody' set. If you are musically inclined you can make your own melody with the punch pliers and the supplied paper strip. This mechanism has 20 or 30 tones and a very nice warm sound. It is manual, which means that you have to keep running to let it play. On this website, the mechanism is available both separately and with a wooden sound box. Here for sale
Large runs for small mechanics with 18 tones.
The small mechanisms with a self-supplied melody can also be made in large quantities:
From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and shipping costs (varies) Delivery time: approximately 8 weeks.
The minimum order is for windable mechanics (18 tones) 250 pieces and the price around 10 euro ex. VAT per item. Delivery time: 8 weeks.
(prices are only for the mechanics, without wooden sound box)
What is the difference between manual and wind-up?
The difference is that with a manual mechanism you have to keep turning on the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely golden. A manual mechanism has 18 tones.
A wind-up mechanism plays by itself for a few minutes. You just need to wind it up, the further you wind it the longer it plays. The winding key is on the bottom of the box, out of sight. A wind-up mechanism is available in various versions. The smallest has 18 tones. Larger, more expensive machine heads have 30,36,50 or even 72 tones.
What does 18 / 30 / 36 / 50 mean?
This indicates the number of tones that are on the mechanism. To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins make the melody, and every time a peg touches a tooth, a tone sounds. The smallest and most sold mechanisms have 18 tones. (music box Lude, Celesta, Robin, Tamino) There are also larger mechanisms with 30, 36 (Tamino, Calandra) and 50 tones (Orpheus, from 675 euro). You can imagine that the more tones there are, the more beautiful it will sound because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and therefore also the sound.
Questions about engraving
I do not yet know the text for engraving.
For example, if you want the box to be delivered quickly before a birth, but you do not yet know the name and date of birth, it is best to order the box (with engraving, fill in: 'text will be later') due to delivery time / availability . As soon as you know the text for engraving, email this to me. Then I can usually engrave it within a few days.
Can I have my own logo / image engraved?
Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.
Can I have multiple surfaces engraved?
Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.
Layout of text
By default we use the font 'Gabriola Regular'. Subtle, elegant and with beautiful sleek lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)
The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.
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