Robin! I pick out a music boxDo you have that?

Frequently Asked Questions & Contact Form

Are there music boxes currently in stock?

UNFORTUNATELY, THERE IS CURRENTLY NO STOCK OF MUSIC BOXES.

NO SALES FOR THE TIME BECAUSE THE NEW PLACE ROBIN WOOD IS CURRENTLY UNDERGOING RENOVATION.

AS SOON AS NEWS ARISES, IT WILL BE SHARED VIA THE WEBSITE AND NEWSLETTER.

Physical store in Utrecht (Closed)

Monthly online sales:

From April 2025, the webshop will be open only three days a month . You will then be able to purchase music boxes that are available from stock. The selection will be posted in the webshop in the weeks leading up to the sale so that you can see in advance what will be for sale.

What are the shipping times and costs?

Delivery times and shipping costs per country/region

The rates below are no longer current and will be updated as soon as sales resume.

Please note: With engraving + a few days extra delivery time.

Pick up in Utrecht (NL)

During checkout you can also choose to pick up instead of shipping.

Pickup is by appointment only at the workshop. Due to relocation, the collection will be held at Europalaan 41 in Utrecht until approximately October 20th.

The Netherlands.

Delivery with PostNL

1,00 Euro (envelope) only for Gift Letter 2-4 days

5,50 euros (Letterbox package) 2 days

8,25 euros (Parcel service) 2 days

Belgium, Germany, Luxembourg

7,00 euro (envelope) only for Gift Letter/Magazine 3-5 days

12,00 euros (Regular Post/Courier) 3-4 working days

26,00 euros (Express service) 1 working day

Denmark, France, Austria, United Kingdom

€15,00 – €20,00 (Regular Post/Courier) 4-6 working days

30,00 – 55,00 euros (Express Service) 1-2 working days

Hungary, Portugal, Sweden

16,95 euros (Regular Post/Courier) 4-6 working days

18,50 euros (Regular Post/Courier) 4-6 working days

32,50 euros (Express service) 1-2 working days

Italyë, Poland

18,00 euros (Regular Post/Courier) 4-6 working days

40,00 euros (Express service) 1-2 working days

Europe other countries

18,00 to 29,00 euros (Regular Post/Courier) 4-6 working days

45,00 euros (Express service) 1-3 working days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

Worldwide

Worldwide shipping is VAT free with regular mail or Express service. Please note that you may have to pay import duties (TAX).

United States, Canada, Mexico

from 27,00 euros (Regular Post) 7-25 working days depending on destination

from 59,00 euros (Express service) 1-3 working days depending on destination

Asia, Australia, New Zealand

from 30,00 euros (Regular Post) 7-25 working days depending on destination

from 65,00 euros (Express service) 2-4 working days depending on destination

Other countries worldwide

35,00 euros (Regular Post) 7-25 working days depending on destination

75,00 euros (Express service) 2-5 working days depending on destination

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

All prices including 21% VAT if applicable.

CAN I HAVE MY OWN MELODY MADE?

THIS IS POSSIBLE, BUT NO LONGER THROUGH ME. YOU WILL CONTACT THE MANUFACTURER OF THE MECHANISMS YOURSELF. SEE BELOW.

Small winding mechanism with 18 notes

You can order here (you arrange this without my involvement). You can order a small wooden box made by me for your own mechanism here , or come to the shop in Utrecht. If you order in the webshop, select the last option 'without mechanism' in the 'choose melody' drop-down menu. You can then install the mechanism yourself, or I can do it for you if you bring it to the shop or send the mechanism to me.

Large wind-up mechanism (30 notes) with custom melody

You can order it here . It comes standard in a wooden box. If you would prefer a wooden box made by me for your own mechanism, you can order it here , or come to the shop in Utrecht and I will put it in for you. If you order from the webshop, select the last option 'without mechanism' in the 'choose melody' drop-down menu . You can then install your own mechanism yourself, or I can do it for you if you bring it to the shop or send the mechanism to me.

Large hand mechanism with paper sticks.

No longer sold by me.

Large editions (from 1000 pieces)

Unfortunately I can't help you with this.

Can I supply wood myself?

SINCE JANUARY 2025, I NO LONGER MAKE MUSIC BOXES TO ORDER. SO, HAVING SMALL MUSIC BOXES MADE FROM YOUR OWN WOOD IS NO LONGER POSSIBLE . UNLESS… THE WOOD ALSO HAS SPECIAL VALUE FOR ROBIN WOOD (E.G. DUE TO THE TREE/LOCATION) AND BOXES FOR THE SHOP CAN ALSO BE MADE FROM IT.

THE WOOD MUST MEET THE CONDITIONS BELOW.

Conditions for supplying wood:

– SAW PLANKS (so no logs, wood slices)
– FREE OF cracks and large knots (small knots allowed)
– DRY WOOD with a maximum of 15% moisture **

– FREE OF metal, screws/nails etc. (if in doubt, check with a metal detector)

– MINIMUM THICKNESS: 3,5cm for Piccolo and Lude models. 5cm for model Robin and Tamino

– MINIMUM WIDTH: 18cm

– MINIMUM LENGTH: 54 cm

................................................................................................................................. ..

** A plank of a freshly sawn tree dries on average 1 cm per year, provided it is placed in a well-ventilated and dry place. So a board of 4 cm thickness needs 2 years, sometimes less in hot dry summers, e.g.

Send a message

If the wood you have in mind meets the above conditions, please send me an email with your request and the details of the wood in question. Also send some photos of the wood so that I can judge whether it will indeed work, to prevent disappointment later. Because usually there are additional unexpected surprises with the wood. Also mention which type of wood it is. (I cannot use wood types with a lot of resin such as Larch and Douglas)

Where else can you buy the music boxes?

You can find all (physical) points of sale here.

I'm looking for a melody that does not appear in the webshop

Unfortunately it is not possible to request a different melody.

This is because I only purchase from the supplier a few times a year, and have to purchase at least 100 pieces per melody, which is expensive.

You can buy a music box without a mechanism from me and put in the mechanism that you have bought yourself somewhere else through me or yourself. Please note that the model is identical, otherwise it will not fit.

To have a mechanism made with your own melody, see the question 'can I have my own melody made'

What is the difference between manual and wind-up?

The difference is that with a manual mechanism, you have to turn the handle yourself to make the music play . This handle is always located on the side and is visible. Depending on the melody, it is silver-colored with a red ball or entirely gold-colored. A manual mechanism has 18 notes.

A wind-up mechanism plays for a few minutes on its own . You only need to wind it up; the further you wind it, the longer it plays. The winding key is located on the bottom of the box, out of sight (except for the Piccolo, which has it on the top). Wind-up mechanisms come in various versions. The smallest has 18 notes. Larger, more expensive mechanisms have 30, 36, 50, or even 72 notes.

What does showing 18/23/30 mean?

This indicates the number of tones located on the mechanism.

To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins determine the melody, and every time a pin hits a tooth, a tone is heard.

The smallest and most sold mechanisms have 18 tones. (music box Piccolo, Lude, Celesta, Robin, Tamino) There are also larger machine heads with 30 (Tamino, Calandra) and 50 tones (Orpheus, = temporarily unavailable).

You can imagine that the more tones there are, the nicer it will sound, because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and so is the sound.

Questions about engraving

I do not yet know the text for engraving.

For example, if you want to receive the box quickly for a birth but do not yet know the name and date of birth, it is best to order the box (with engraving, enter: 'text to be added later') in advance due to delivery time/availability. As soon as you know the text for the engraving, please email it to me. I can then usually engrave it within a few days. PLEASE NOTE: DUE TO THE RELOCATION OF THE WORKSHOP, I WILL NO LONGER BE ABLE TO ENGRAVE FROM MID-OCTOBER FOR AN INDEFINITE PERIOD. HOPEFULLY AGAIN FROM NOV/DEC, BUT THIS IS NOT A GUARANTEE; IT MAY TAKE LONGER.

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

By default we use the font 'Gabriola Regular'. Subtle, elegant and with beautiful sleek lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.