Frequently Asked Questions & Contact Form

What are the shipping times and costs?

Delivery times and shipping costs per country/region

The expected delivery date is stated on the product page of each music box.

Note: With engraving + a maximum of 5 days extra delivery time.



Pick up in Utrecht (NL)

During checkout you can also choose to pick up instead of shipping.

Pick up is possible by appointment in the workshop at Europalaan no. 41 in Utrecht.



The Netherlands.

Delivery with The Bicycle Courier , DHL & Save your Parcel

5,50 € (Letterbox package) 4-6 days

8,25 € (Packet service) 4-6 days

RUSH DELIVERY: 

16,95 euro. (Courier) 1-2 days> if in stock & without engraving

[Urgent delivery with engraving = 2 days extra delivery time!]



Belgium, Germany, Luxembourg

9,90 € (Regular Post / Courier)  4-6 working days

26,00 € (express service) 1 Business Days


Denmark, France, Austria, United Kingdom

15,50 € (Regular Post / Courier) 4-6 working days

30,25 € (Express Service) 1-2 Business Days


Hungary, Portugal, Sweden

16,95 € (Regular Post / Courier) 4-6 working days

18,50 € (Regular Post / Courier) 4-6 working days

32,50 € (express service) 1-2 Business Days


Italyë, Poland

18,00 € (Regular Post / Courier) 4-6 Business Days

30,25 € (express service) 1-2 Business Days


Europe other countries

18,00 to 29,00 euros (Regular Post / Courier) 4-6 working days

35,00 € (express service) 1-3 Business Days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Worldwide

Worldwide shipping is VAT free with regular mail or Express service. Please note that you may have to pay import duties (TAX).


United States, Canada, Mexico

27,00 € (Regular Mail) 7-25 working days depending on destination

59,00 € (express service) 1-3 working days depending on destination


Asia, Australia, New Zealand

30,00 € (Regular Mail) 7-25 working days depending on destination

65,00 € (express service) 1-3 working days depending on destination


Other countries worldwide

35,00 € (Regular Mail) 7-25 working days depending on destination

75,00 € (express service) 2-4 working days depending on destination

 

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

All prices including 21% VAT if applicable.

Can I have my own melody made?

UPDATE 14 OCT 2021: IT IS NO LONGER POSSIBLE TO CREATE YOUR OWN MELODY! THE SUPPLIER WILL NO MORE TAKE ORDERS DUE TO A SHORTAGE OF PARTS. POSSIBLE WEATHER FROM SPRING 2022

If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:

Large winding mechanism with custom melody

For a large, luxurious mechanism with 30 tones, it is possible to have an arrangement made of a piece of music that you supply yourself. This can be an audio file, (you tube) video or sheet music. Ideally both audio / video + sheet music. The mechanism fits a maximum of 35 seconds. So indicate with your application exactly which piece it is of a maximum of 35 seconds.

Costs: 219 euros (excluding music box). Only possible in combination with a music box for luxury mechanics. If you are interested, please contact Rob or order a music box directly. On the product page you can choose the last option 'Custom Tune' at 'Melody' and fill in the details. In the webshop menu, go to music boxes 'Met Luxemechaniek'. The delivery time for this music box with its own melody is approximately 8 weeks.

On request, your own melody on a 50-tone mechanism is also possible. From 995, - incl. Wooden sound box.

 

Large manual mechanism to program yourself

Another possibility is a 'make your own melody' set. If you are musically inclined you can make your own melody with the punch pliers and the supplied paper strip. This mechanism has 20 or 30 tones and a very nice warm sound. It is manual, which means that you have to keep running to let it play. On this website, the mechanism is available both separately and with a wooden sound box. Here for sale

Large runs for small mechanics with 18 tones.

The small mechanisms with a self-supplied melody can also be made in large quantities:

From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and shipping costs (varies) Delivery time: approximately 8 weeks.

The minimum order is for windable mechanics (18 tones) 250 pieces and the price around 10 euro ex. VAT per item. Delivery time: 8 weeks.

(prices are only for the mechanics, without wooden sound box)

Where else can you buy the music boxes?

You can find all (physical) sales points here

I'm looking for a melody that does not appear in the webshop

Unfortunately, it is not possible to request a different melody, with a few exceptions.

This is because I only purchase from the supplier a few times a year, and have to purchase at least 50 pieces per melody, which is expensive.

You can submit a request, perhaps there are more people who would like to see the same melody in the collection. Only well-known melodies stand a chance.

What is the difference between manual and wind-up?

The difference is that a manual mechanism you have to turn the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely gold-colored. A manual mechanism has 18 tones.

A wind-up mechanism plays by itself for a few minutes. You just have to wind it up, the further you wind it the longer it plays. The winding key is at the bottom of the box, out of sight (except for Piccolo, who has it at the top). A wind-up mechanism is available in various versions. The smallest has 18 tones. Larger, more expensive machine heads have 30,36,50 or even 72 tones.

What does showing 18/23/30 mean?

This indicates the number of notes that are on the mechanism.

To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins determine the melody, and every time a pin hits a tooth, a tone is heard.

The smallest and most sold mechanisms have 18 tones. (music box Piccolo, Lude, Celesta, Robin, Tamino) There are also larger machine heads with 30 (Tamino, Calandra) and 50 tones (Orpheus, = temporarily unavailable).

You can imagine that the more tones there are, the nicer it will sound, because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and so is the sound.

Questions about engraving

I do not yet know the text for engraving.

For example, if you want the box to be delivered quickly before a birth, but you do not yet know the name and date of birth, it is best to order the box (with engraving, fill in: 'text will be later') due to delivery time / availability . As soon as you know the text for engraving, email this to me. Then I can usually engrave it within a few days.

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

By default we use the font 'Gabriola Regular'. Subtle, elegant and with beautiful sleek lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.

 

Contact form

    FOLLOW ROBIN WOOD!

    ADDRESS & CONTACT

    Rob de Looff

    Robin Wood Music Boxes

    Europalaan 41
    3526 KN Utrecht
    The Netherlands

    Call: + 31 (0) 6 11 30 38 99
    E-mail: [email protected]

    The above address is also a pick-up location for Utrecht. Visit by appointment only.

    The studio is located in the wood workshop of 'De Createur'.

    The Createur Utrecht

    The large workshop during an open day. In the middle left is Rob .'s studio

    Delivered with De Fietskoerier !!

    Delivered with De Fietskoerier !!
    March 5 2021 Rob

    Very pleased to write that starting today! (March 5, 2021) the music boxes will also be delivered in the Netherlands with De Fietskoerier !!

    It has been my plan to become a customer for some time, and now the time has finally come. When I called they said "We were already waiting for you!" Oh, yeah? .. how nice, I said then .. I appeared the same day in their internal newsletter as 'probably new customer' so that the bicycle couriers could already look forward to the soon to be delivered magic in a wooden box, made from a tree they may have passed countless times before !.

    Well, I think it fits perfectly with what I make, something like that just has to be transported by bicycle, that increases the joy enormously!

    Because just pay attention; You always get a smile when a bicycle courier hands over your package (or picks up, see below!)! .. a better prelude is not conceivable prior to unpacking: Even more cheerfulness: A music box made of city wood! (Often from the same city)

     

    The very first music boxes will be picked up by Tanja from De Fietskoerier Utrecht in the workshop on March 5, 2021

    Looking in the eye

    If you make something yourself, with a lot of attention and care, then it is an unprecedented gift that it is delivered with just as much attention and dedication, and I have noticed that De Fietskoerier does so with great enthusiasm.

    Tobias, founder of De Fietskoeriers Utrecht says about this; "It is much nicer to receive a package that you look forward to, in a pleasant way - instead of it being thrown somewhere and the box having a dent." A Japanese courier once told him that there is attention in his country. “There is a moment when the delivery person hands over the package, the recipient takes it and they look each other in the eye for a moment. Only then do you let go. "

    More than 700 bicycle couriers

    The Fietskoerier is a national network to which more than 700 bicycle couriers are connected. For example, I have now become a customer at De Fietskoerier in Utrecht, they come to pick up the parcels from me and deliver them themselves in Utrecht and the surrounding area.

    Packages for other cities go with a green gas car to the hub on the outskirts of the city, from there the local bicycle courier takes over and delivers the package to your home, often in the evening. Currently there are more than 30 cities + immediate surroundings where De Fietskoerier delivers. In rural areas and cities where bicycle couriers do not yet drive around, there is cooperation with DHL.

    Watch a nice video of De Fietskoerier below, then you can see how that goes.

     

    On the national website of The Fietskoerier.nl  You can see whether deliveries are already made by bicycle in your region. More information about De Fietskoerier in Utrecht can be found on their website The Bicycle Courier Utrecht 

    Do you also feel like surprising someone with a cheerful music box, here you will find the current offer.

     

    Ah, Music, A magic beyond all we do here (Harry Potter)