Frequently Asked Questions & Contact form

What is the delivery time?

Delivery times.

For shipping times and costs per country / region see the question: "What are the shipping costs"


Music boxes in stock: Shipped within 2 days.

The music boxes in stock can be sent within 1 a 2 working days. (Except for music boxes that are in the classical music cafe 'Het Muzieklokaal').

Note: With engraving + max. 5 days extra delivery time.


Music boxes made to measure: approximately 6 weeks

On the product page of the music box is below the price in orange letters the expected delivery date mention. This is based on a processing time of approximately 6 weeks calculated from the day you ordered.

In most cases you will receive the box on the indicated date, but this is no guarantee! This can also be 1 or 2 days later, especially if it is engraved. (If due to busy times the delivery time exceeds 2 days, you will be informed about this)

If it is important that you receive the box on the date indicated, please indicate this at "add a comment" on the product page or leave one Order note back in the shopping cart (below the shipping address)


Pick up in Utrecht or Amersfoort (NL)

During checkout you can choose to send or pick up.

Pick up is possible by appointment only in Amersfoort (in the evenings and at the weekend) and in Utrecht (during the day during the week). Contact us in due time to make an appointment.

What are the shipping costs?

Shipping costs per country / region

To see the shipping costs for your country you can also use the send calculator use in the shopping cart.

Picking up orders in Utrecht or Amersfoort is also possible. This is only possible by appointment!


The Netherlands.

7,50 € (PostNL Parcel service / Service point delivery) 1 working day

9,50 € (Evening delivery) 1 working day.


Europe (EU)

Belgium, Germany: Standard: 10 euro (2-3 days) Express: 15 euro (1-2 days)

Denmark, France, Hungary, Italy, Luxembourg, Austria, Poland, Portugal, Slovakia, Spain, Czech Republic, United Kingdom: Standard: 18 euro: 3-5 days. Express: 24 euros: 2-4 days.

Cyprus, Malta: Standard: 30 euro (3-5 days). Express: 69 euros (2-3 days)

Other EU countries: Standard: 24 euro (3-5 days) Express: 33 euro (2-3 days)

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Europe (Non EU)

Andorra, Monaco, Norway, San Marino, Vatican, Switzerland: Standard: 22 euro (3-5 working days) Express: 55 euro. (2-3 days)

Estonia, Greece, Ireland, Latvia, Lithuania, Monaco, Slovenia: Standard: 27 euro (3-5 working days) Express: 33 euro (2-3 days)

Other countries: Standard: 27 euros. (3-5 working days) Express: 55 euro (2-3 working days)

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Worldwide.

We ship worldwide with regular mail or UPS Express service.

REGULAR POST:

Worldwide: 30 euros. (7-25 days depending on destination)

UPS EXPRESS:

United States, Canada, Mexico: 45 euros. (2-3 working days)

China, Hong Kong, Japan, Thailand, Australia, New Zealand: 69 euros. (2-4 working days)

Other countries: 79 euro (2-4 working days)

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

Where else can you buy the music boxes?

You can find all (physical) sales points here

Are there music boxes currently in stock?

If you need something quickly:

The stock of music boxes that are immediately available can be found via the menu: Order> Directly available

These are the boxes that you can purchase through this webshop and pick up on location or have it sent. Possibly with an engraving (the delivery time is then + 5 days).

Other sales points

There are also a number of sales places in the Netherlands where you can buy the music boxes. They usually have a limited stock of mostly small music boxes. Click here for an overview of these sales spots.

Open Atelier in Utrecht

Scheduled on Sunday 24 November 2019. Visit the website in early November for more info.

I'm looking for a melody that does not appear in the webshop

The standard melody collection can be found in the audio playlists and in the drop down menu with each box.

For the complete lists of all other melodies that can be ordered, go to the Audio page and scroll all the way down. If the melody you are looking for is not listed, then I cannot order it for you either.

Can I have my own melody made?

If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:

Small mechanism made per piece

In Bangkok, Sorapong turns Turn Music Box into 'Custom Tunes' for small mechanics with 18 tones. This will cost you about 175 euro plus shipping and customs clearance costs. For all questions about this and more information visit website or the page about his work this website. It is then possible for Rob to make a sound box made of wood for this. (Update: Sorapong has stopped this temporarily! More info on his website)

Great mechanism for programming yourself

Another option is a 'make your own melody' set. If you are musically created you can make a melody yourself with the punching tongs and the accompanying paper strip. This mechanism has 30 tones and a very nice warm sound. It is manual, which means that you have to keep running for him to play. On this website the mechanism can be purchased separately as well as with a wooden sound box. Here for sale

Large print runs

The small mechanisms with a self-supplied melody can also be made in large quantities:

From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and shipping costs (varies) Delivery time: approximately 8 weeks.

The minimum order is for windable mechanics (18 tones) 250 pieces and the price around 10 euro ex. VAT per item. Delivery time: 8 weeks.

(prices are only for the mechanics, without wooden sound box)

What is the difference between manual and wind-up?

The difference is that with a manual mechanism you have to keep turning on the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely golden. A manual mechanism has 18 tones.

A wind-up mechanism plays on itself for a few minutes. You just have to wind it up, the further you wind up the longer it plays. The winding key is at the bottom of the box, out of sight. A windable mechanism is available in different versions. The smallest has 18 tones. Larger, more expensive mechanisms have 30,36,50 or even 72 tones.

What does 18 / 30 / 36 / 50 mean?

This indicates the number of tones that are on the mechanism. To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins make the melody, and every time a peg touches a tooth, a tone sounds. The smallest and most sold mechanisms have 18 tones. (music box Lude, Celesta, Robin, Tamino) There are also larger mechanisms with 30, 36 (Tamino, Calandra) and 50 tones (Orpheus, from 675 euro). You can imagine that the more tones there are, the more beautiful it will sound because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and therefore also the sound.

Questions about engraving

I do not yet know the text for engraving.

For example, if you want the box to be delivered quickly for a birth but you do not yet know the name and birth date, then you can best order the box (with engraving, enter: 'text will come later') due to delivery time / availability . As soon as you know the text for engraving, mail this to me. Then I can usually engrave it within a few days.

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

We use the font 'Gabriola Regular' as standard. Subtle, elegant and with beautiful slim lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.

FOLLOW ROBIN WOOD!

Contact Rob.

ADDRESS & CONTACT

Rob de Looff

Robin Wood Music Boxes

Europalaan 41
3526 KN Utrecht
The Netherlands

Call: + 31 (0) 6 11 30 38 99
Email: [Email protected]

The above address of the workshop is also a collection location for Utrecht. Visit by appointment only.

The studio is located in the common wood workshop of 'De Createur'.

General Terms and Conditions

Removals and returns are no problem (except personalized boxes, see below)
Take in: 14 days after delivery contact me.
Send items inside 30 days after delivery.
Cancellations.
Not possible once an order has been processed. So if you want to cancel contact us asap.
The following items may not be returned or exchanged:
Due to the nature of these items, unless they are damaged or defective on delivery, I can not accept returns from:

Custom and personalized orders (especially boxes with engravings.

Conditions for return
Buyers are responsible for the shipping costs of returns. If the item is not returned in its original state, the buyer is responsible for the reduction in value.

Terms and conditions in detail:

Table of Contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Costs in case of withdrawal

Article 8 - Exclusion of right of withdrawal

Article 9 - The price

Article 10 - Compliance and Warranty

Article 11 - Delivery and execution

Article 12 - duration transactions: duration, termination and renewal

Article 13 - Payment

Article 14 - Complaints

Article 15 - Disputes

Article 16 - Additional or different terms

Article 1 - Definitions

In these terms and conditions shall apply:

  1. Reflection time: the period within which the consumer can make use of his revocation
    straight;
  2. Consumer: The natural person not acting in the exercise of professional or business and a distance contract with the entrepreneur;
  3. Day: Calendar;
  4. Length Transaction: A remote agreement with regard to a range of products and / or services, whose delivery and / or purchase obligation has been spread over time;
  5. Durable medium: Any means that the consumer or business that enables information addressed personally to him to store in a way that future consultation and unaltered reproduction of the stored information.
  6. Right of withdrawal: The ability for the consumer to waive the distance contract within the cooling-off period;
  7. Model Form: The revocation model form that the entrepreneur makes available for a consumer to use his right of withdrawal.
  8. EntrepreneurThe natural or legal products and / or remote services and consumer services;
  9. Distance contractMeans an agreement made in the context of a system organized by the Entrepreneur for distance sale of products and / or services, to conclude the agreement exclusive use of one or more means of distance communication;
  10. Technology for distance communication: Means that can be used to conclude an agreement without the consumer and the entrepreneur coming together in the same space.
  11. Terms and Conditions: The present terms and conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Name: Rob de Looff | Robin Wood Music Boxes

Address: Europalaan 41 | 3526 KN | Utrecht | The Netherlands

Phone number: 0031 (0) 6 11 30 38 99

E-mail: [Email protected]

Chamber of Commerce: 61641189

VAT identification number: NL154859205B01

Article 3 - Applicability

  1. These terms and conditions apply to any offer of the entrepreneur and to any established agreement on distance and orders between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, indicated that the general conditions for the entrepreneur to see and they will be sent. As soon as possible free of charge to the consumer
  3. If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions are set in such a way that the consumer in the consumer made available electronically a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, indicated where the general conditions may be taken and that they electronically or otherwise will be sent free of charge. Request of the consumer electronically
  4. In the event that in addition to these terms and conditions specific product or service conditions apply, the second and third paragraphs shall apply and the consumer in case of conflicting terms always rely on the applicable provision that is most favorable to him 's.
  5. If one or more provisions in these Terms and Conditions are at any time wholly or partially void or destroyed, the Agreement and these Terms remain for the remainder and the relevant provision shall be replaced by mutual agreement without delay by a provision that extends Of the original as far as possible.
  6. Situations that are not governed by these terms and conditions must be evaluated "to the mind" of these terms and conditions.
  7. Uncertainties about the explanation or content of one or more terms of our terms should be explained to the spirit of these terms and conditions.

Article 4 - offers

  1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
  2. The offer is free of charge. The entrepreneur is entitled to change and modify the offer.
  3. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, they are a true and fair view of the products and / or services offered. Apparent mistakes or manifest errors in the offer do not bind the entrepreneur.
  4. All images, specifications data in the offer are indicative and can not give rise to damages or dissolution of the agreement.
  5. Images on products are a true and fair view of the products offered. Entrepreneur can not guarantee that the displayed colors exactly match the true colors of the products.
  6. Each offer contains such information that is clear to the consumer what rights and obligations are involved in accepting the offer. This concerns in particular:
    • The price including taxes;
    • The possible shipping costs;
    • The manner in which the agreement will be established and what action is required for this purpose;
    • Whether or not it applies to the right of withdrawal;
    • The manner of payment, delivery and execution of the agreement;
    • The time limit for acceptance of the offer or the period within which the entrepreneur guarantees the price;
    • The level of the distance communication fee if the cost of using the remote communication technology is calculated on a different basis from the regular base rate for the means of communication used;
    • Whether the agreement is archived after the creation, and if so, how it is consulted for the consumer;
    • The way in which the consumer can check and, if desired, recover the information provided by him under the agreement before conclusion of the agreement;
    • Any other languages ​​in which, in addition to the Dutch, the agreement can be concluded;
    • The codes of conduct which the entrepreneur has undergone and the way in which the consumer can consult these codes of conduct by electronic means; and
    • The minimum duration of the remote agreement in case of a long-term transaction.

Optional: Available sizes, colors, types of materials.

Article 5 - The contract

  1. The agreement is subject to the provisions of paragraph 4, established at the time the consumer accepts the offer and meet the corresponding conditions.
  2. If the consumer has accepted the offer by electronic means, the entrepreneur immediately confirms receipt of acceptance of the offer by electronic means. As long as the acceptance of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
  3. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the trader will take suitable security measures.
  4. The entrepreneur can, within legal frameworks, inform whether the consumer is able to meet his payment obligations, as well as all the facts and factors that are relevant for the accountability of the remote agreement. If, on the basis of this investigation, the entrepreneur has good grounds for not entering into the agreement, he is entitled to refuse an order or application or to impose special conditions on the execution.
  5. The entrepreneur will the product or service to the consumer the following information, in writing or in such a way that it can be stored on a durable medium, enclose the consumer in an accessible manner:
  1. The visiting address of the entrepreneur's establishment where the consumer is entitled to complaints;
  2. The conditions under which and the manner in which the consumer may use the right of withdrawal or a clear notification of the exclusion of the right of withdrawal;
  3. The information about guarantees and existing post-purchase service;
  4. The information contained in article 4 paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer prior to the performance of the agreement;
  5. The terms for termination of the agreement if the agreement is of a duration of more than one year or indefinite duration.
  1. In the event of an overdraft transaction, the provision in the previous paragraph applies only to the first delivery.
  2. Any agreement is entered into under the suspensive conditions of sufficient availability of the respective products.

Article 6 - Right of withdrawal

When delivering products:

  1. When purchasing products, the consumer has the opportunity to dissolve the agreement without notice for reasons during 14 days. This term will expire on the day following receipt of the product by the consumer or a consumer appointed by the consumer and notified to the entrepreneur.
  2. During the reflection time, consumers will carefully handle the product and the packaging. He will only extract or use the product to the extent that it is necessary to assess whether he wishes to maintain the product. If he makes use of his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur in accordance with the reasonable and clear instructions provided by the entrepreneur.
  3. If the consumer wishes to make use of his right of withdrawal, he is obliged to inform the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of the model form. After the consumer has made it known that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.
  4. If, after the expiry of the periods mentioned in paragraph 2 and 3, the customer has not disclosed the intention of making use of his right of withdrawal or resignation. The product has not returned to the entrepreneur, the purchase is a fact.

On delivery of services:

  1. When providing services, the consumer has the opportunity to dissolve the agreement without notice for reasons for at least 14 days, starting on the day of entering into the agreement.
  2. To exercise his right of withdrawal, the consumer focus to the information provided by the operator to supply and / or before the relevant provision reasonable and clear instructions.

Article 7 - Costs in case of withdrawal

  1. If the consumer exercises his right of withdrawal, the consumer will be responsible for the cost to return the goods.
  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. However, the condition that the product has already been received is subject to consultation by the web shop or closing proof of complete return. Repayment will be made via the same payment method used by the consumer unless the consumer explicitly authorizes another payment method.
  3. In the event of damage to the product due to careless handling by the consumer himself, the consumer is liable for any loss of value of the product.
  4. The consumer can not be held liable for the value reduction of the product if the entrepreneur does not provide all legally required information about the right of withdrawal, this should be done before the conclusion of the purchase agreement.

Article 8 - Exclusion right of withdrawal

  1. The entrepreneur can exclude the right of withdrawal of the consumer for products as described in paragraph 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
  1. which have been created by the entrepreneur to the consumer's specifications;
  2. that are clearly personal in nature;
  3. that can not be returned due to their nature;
  4. that spoil or become obsolete;
  5. whose price depends on fluctuations in the financial market over which the trader has no influence;
  6. for individual newspapers and magazines;
  7. For audio and video recordings and computer software that the consumer has broken the seal.
  8. For hygienic products whose consumer has broken the seal.
  1. Exclusion of the right of withdrawal is only possible for services:
  1. Regarding accommodation, transport, restaurant or leisure activities on a particular date or during a certain period of time;
  2. Whose delivery has been explicitly agreed by the consumer before the period of reflection has expired;
  3. Regarding bets and lotteries.

Article 9 - The price

  1. During the period of validity of the offer, the prices of the products and / or services offered will not be increased, except for price changes due to changes in VAT rates.
  2. Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. These fluctuations and the fact that any price targets, are stated in the offer.
  3. Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.
  4. Price increases 3 months after the conclusion of the contract are only permitted if the trader has agreed to this and:
  1. they are the result of legislation or regulations; whether
  2. The consumer has the power to cancel the agreement as of the date of the price increase.
  1. The prices mentioned in the offer of products or services include VAT.
  2. All prices are subject to printing and typing errors. No liability is accepted for the consequences of pressure and error errors. In case of errors and mistakes, the entrepreneur is not obliged to deliver the product according to the wrong price.

Article 10 - Compliance and Warranty

  1. The entrepreneur ensures that the products and / or services comply with the agreement, the specifications specified, the reasonable requirements of validity and / or usability and the statutory provisions existing on the date of the conclusion of the agreement and / Or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.
  2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may apply to the entrepreneur under the agreement.
  3. Any defects or incorrectly delivered products must be reported in writing within 4 weeks after delivery to the entrepreneur. Returns of the products must be done in the original packaging and in a state of the art.
  4. The entrepreneur's warranty period corresponds to the factory warranty term. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, or for any advice regarding the use or application of the products.
  5. The guarantee does not apply if:
  • The consumer has repaired and / or processed the products themselves or has been repaired and / or edited by third parties;
  • The products delivered to abnormal conditions have been exposed or otherwise treated with care or contrary to the instructions of the entrepreneur and / or treated on the package;
  • The invalidity is wholly or partly the result of regulations that the government has imposed or will make regarding the nature or quality of the materials used.

Article 11 - Delivery and execution

  1. The entrepeneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has informed to the company.
  3. Considering what is stated in paragraph 4 of this article, the company will execute accepted orders at an accelerated speed, but not later than 30 days, unless consumers agree with a longer delivery period. If delivery is delayed or if an order can not be executed or only partially, the consumer will receive it by 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement at no cost. The consumer is not entitled to compensation.
  4. All delivery terms are indicative. The stipulated time limits can not be deducted from the consumer. Exceeding a time limit does not entitle the consumer to damages.
  5. In case of dissolution pursuant to paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but not later than 14 days after dissolution.
  6. If delivery of a ordered product proves impossible, the entrepreneur will make an effort to make a replacement article available. Delivery will be reported in a clear and comprehensible manner that a replacement article is delivered. For replacement items right of withdrawal can not be excluded. The cost of any return shipping is at the expense of the entrepreneur.
  7. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a predetermined representative and known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - duration transactions: duration, termination and renewal

Termination

  1. The consumer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
  2. The consumer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated term with due observance of the agreed cancellation rules and a notice period of at least highest one month.
  3. The consumer can agree the agreements mentioned in the previous paragraphs:
  • Terminate at all times and not be restricted to termination at a particular time or in a certain period;
  • At least terminate in the same manner as they have been incurred by him;
  • Always terminate with the same notice period as the entrepreneur has undertaken for himself.

Extension

  1. A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a fixed term.
  1. Contrary to the previous paragraph, a contract that has been entered into for a definite period and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months, if the consumer agrees to this extended agreement. the end of the extension can be canceled with a notice period of no more than one month.
  2. An agreement entered into for a certain period of time and which involves the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month and a notice period of no more than Three months in the event of the agreement being scheduled, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
  3. A contract of limited duration to the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

  1. If an agreement has a duration of more than one year, after one year, the consumer may terminate the agreement at any time with a notice period of no more than one month unless reasonable and fairness resists termination before the end of the agreed term.

Article 13 - Payment

  1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after commencement of the commencement term as referred to in article 6 member 1. In the event of an agreement to provide a service, this period will be accepted after the consumer has received the confirmation of the agreement.
  2. The consumer has the duty to report. Inaccuracies in data supplied or specified payment immediately to the operator
  3. In case of default by the consumer, the operator subject to statutory limitations, the right to the consumer to spend. Advance reasonable expenses will be made known

Article 14 - Complaints

  1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
  2. Complaints about the performance of the agreement must be submitted within 7 days in full and clearly defined to the entrepreneur after the consumer has identified the defects.
  3. Complaints submitted to the trader will be answered from the date of receipt. Within 14 days If a complaint is a foreseeable longer processing time, within the period of the 14 days responded with an acknowledgment of receipt and indicating when the consumer can expect. A more detailed answer
  4. If the complaint can not be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement.
  5. In case of complaints, a consumer must first turn to the entrepreneur. If the webshop is affiliated with Stichting WebwinkelKeur and complaints that can not be resolved by mutual agreement, the consumer must turn to Stichting WebwinkelKeur (Stichting WebwinkelKeur).www.webwinkelkeur.nl), it will mediate free of charge. Check whether this webshop has an ongoing membership via https://www.webwinkelkeur.nl/leden/. Should a solution not be found, the consumer has the opportunity to have his complaint dealt with by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of this is binding and both entrepreneur and consumer agree with this binding decision. There are costs associated with submitting a dispute to this disputes committee that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
  6. A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.
  7. If a complaint is found by the vendor, the vendor will either replace or repair the goods at its option or delivered.

Article 15 - Disputes

  1. Contracts between the entrepreneur and the consumer covered by these terms and conditions apply exclusively to Dutch law. Even if the consumer is living abroad.
  2. The Vienna Sale Convention does not apply.

Article 16 - Additional or different terms

Additional or different provisions of these terms may not be to the detriment of the consumer and should be recorded or in such a way that they can be stored on a durable medium. Consumers in an accessible manner