Frequently Asked Questions & Contact form

What is the delivery time?

Delivery times.

For send times and costs per country / region see the question: "What are the shipping costs"

Music boxes in stock: Shipped within 2 days.

The music boxes in stock will be sent within 2 working days. If you need the order asap, mention this in the comment that you can add, I will try to ship within 1 business day.

Note: With engraving + a maximum of 5 days extra delivery time.

Pick up in Utrecht (NL)

During checkout you can choose to send or pick up.

Collection is possible by appointment in the workshop at Europalaan no. 41

Music boxes made to measure: approximately 6 weeks

On the product page of the music box is below the price in orange letters the expected delivery date mention. This is based on a processing time of approximately 6 weeks calculated from the day you ordered.

In most cases you will receive the box on the indicated date, but this is no guarantee! This can also be 1 or 2 days later, especially if it is engraved. (If due to busy times the delivery time exceeds 2 days, you will be informed about this)

If it is important that you receive the box on the date indicated, please indicate this at "add a comment" on the product page or leave one Order note back in the shopping cart (below the shipping address)

What are the shipping times and costs?

Shipping times and costs per country / region

Prices incl. VAT if applicable + indication of the transit time.

To see the shipping costs for your country you can also use the send calculator use in the shopping cart.

Picking up an order is also possible in the Netherlands. This is possible by appointment in the workshop in Utrecht.

The Netherlands.

3,95 € (Mailbox post without T&T for mini music box 'Piccolo') 1 Business Days

4,95 € (Mailbox package for mini music box 'Piccolo') 1 Business Days

7,50 € (PostNL Parcel service / Service point delivery) 1 Business Days

Belgium, Germany, Luxembourg

7,50 € (Mailbox post without track and trace for mini music box 'Piccolo') 1-2 (BE), 4-8 working days (DE / LU)

8,50 € (Pickup Point) 1-2 Business Days

9,80 € (Regular Post / Courier) 1-2 Business Days

26,00 € (Express service) 1 Business Days

Denmark, France, Austria, United Kingdom

7,50 € (Mailbox post without T&T for mini music box 'Piccolo') 5-12 business days

12,00 € (Pickup Point) 2-3 Business Days

15,50 € (Regular Post / Courier) 2-3 Business Days

30,25 € (Regular Post / Courier) 1 Business Days

Hungary, Portugal, Sweden

7,50 € (Mailbox post without T&T for mini music box 'Piccolo') 6-12 Business Days

16,95 € (Regular Post / Courier) 2-3 Business Days

18,50 € (Regular Post / Courier) 2-3 Business Days

32,50 € (Express service) 1 Business Days

Italyë, Poland

7,50 € (Mailbox post without T&T for mini music box 'Piccolo') 6-12 Business Days

18,00 € (Standard / To Access Point) 2-3 working days

30,25 € (Express service) 1 Business Days

Europe other countries

7,50 € (Only for EU countries: Letterbox post without T&T for mini music box 'Piccolo') 7-14 Business Days

18,00 to 29,00 euros (Regular Post / Courier) 2-5 Business Days

35,00 € (Express service) 1 Business Days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.


Worldwide, VAT is shipped free with regular mail or Express service. Note that you may have to pay import duties (Tax).

United States, Canada, Mexico

27,00 € (Regular Post) 7-25 working days depending on destination

59,00 € (Express service) 1-3 working days depending on destination

Asia, Australia, New Zealand

30,00 € (Regular Post) 7-25 working days depending on destination

65,00 € (Express service) 1-3 working days depending on destination

Other countries worldwide

35,00 € (Regular Post) 7-25 working days depending on destination

75,00 € (Express service) 2-4 working days depending on destination

145 € (Express service for Russia) 2-5 working days

You can also use the shipping calculator in the shopping basket to calculate the shipping costs.

Where else can you buy the music boxes?

You can find all (physical) sales points here

Are there music boxes currently in stock?

If you need something quickly:

The stock of music boxes that are immediately available can be found via the menu: Webshop> In Stock

These are the boxes that you can purchase through this webshop and pick up in the workshop or have it shipped. Possibly with an engraving (the delivery time is then + max 5 days).

Other sales points

There are also a number of sales places in the Netherlands where you can buy the music boxes. They usually have a limited stock of mostly small music boxes. Click here for an overview of these sales spots.

Open Atelier in Utrecht

Number of times a year there is an Open Atelier in Utrecht. The dates for 2020 are not yet known.

I'm looking for a melody that does not appear in the webshop

The standard melody collection can be found in the audio playlists and in the drop down menu with each box.

For the complete lists of all other melodies that can be ordered, go to the Audio page and scroll all the way down. If the melody you are looking for is not listed, then I cannot order it for you either.

Can I have my own melody made?

If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:

Large winding mechanism with custom melody

For a large, luxurious mechanism with 30 tones, it is possible to have an arrangement made of a piece of music that you supply yourself. This can be an audio file, (you tube) video or sheet music. Ideally both audio / video + sheet music. The mechanism fits a maximum of 40 seconds. So indicate with your application exactly which piece it is of a maximum of 40 seconds.

Costs: 120 euros. Only possible in combination with a music box for luxury mechanics. If interested, contact Rob or order a music box directly. On the product page you can choose the last option 'Custom Tune' at 'Melody' and fill in the details. In the webshop menu, go to music boxes 'With Luxury Mechanics'

On request, your own melody on a 50-tone mechanism is also possible. From 995, - incl. Wooden sound box.

Large manual mechanism to program yourself

Another possibility is a 'make your own melody' set. If you are musically inclined you can make your own melody with the punch pliers and the supplied paper strip. This mechanism has 20 or 30 tones and a very nice warm sound. It is manual, which means that you have to keep running to let it play. On this website, the mechanism is available both separately and with a wooden sound box. Here for sale

Large runs for small mechanics with 18 tones.

The small mechanisms with a self-supplied melody can also be made in large quantities:

From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and shipping costs (varies) Delivery time: approximately 8 weeks.

The minimum order is for windable mechanics (18 tones) 250 pieces and the price around 10 euro ex. VAT per item. Delivery time: 8 weeks.

(prices are only for the mechanics, without wooden sound box)

What is the difference between manual and wind-up?

The difference is that with a manual mechanism you have to keep turning on the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely golden. A manual mechanism has 18 tones.

A wind-up mechanism plays on itself for a few minutes. You just have to wind it up, the further you wind up the longer it plays. The winding key is at the bottom of the box, out of sight. A windable mechanism is available in different versions. The smallest has 18 tones. Larger, more expensive mechanisms have 30,36,50 or even 72 tones.

What does 18 / 30 / 36 / 50 mean?

This indicates the number of tones that are on the mechanism. To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins make the melody, and every time a peg touches a tooth, a tone sounds. The smallest and most sold mechanisms have 18 tones. (music box Lude, Celesta, Robin, Tamino) There are also larger mechanisms with 30, 36 (Tamino, Calandra) and 50 tones (Orpheus, from 675 euro). You can imagine that the more tones there are, the more beautiful it will sound because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and therefore also the sound.

Questions about engraving

I do not yet know the text for engraving.

For example, if you want the box to be delivered quickly for a birth but you do not yet know the name and birth date, then you can best order the box (with engraving, enter: 'text will come later') due to delivery time / availability . As soon as you know the text for engraving, mail this to me. Then I can usually engrave it within a few days.

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black / white. So if a logo / image is graphic then we can usually engrave it. When a good quality file is supplied in pdf, the price is 15, -. If the file still needs editing then 10-20 euro is added. Send the file by e-mail for a quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

We use the font 'Gabriola Regular' as standard. Subtle, elegant and with beautiful slim lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.



Contact Rob.

The fastest way to reach me during working hours is by phone. If you are not in a hurry use the contact form or view all other contact options below.


Rob de Looff

Robin Wood Music Boxes

Europalaan 41
3526 KN Utrecht
The Netherlands

Call: + 31 (0) 6 11 30 38 99
E-mail: [Email protected]

The above address is also a pick-up location for Utrecht. Visit by appointment only.

The studio is located in the wood workshop of 'De Createur'.

A conversation with Rob. Stew interviews (Dec. 2015)

What is your 'Brand' and how did it come about?

My 'Brand' is Solaris Houtatelier. Solaris means 'As the sun' because wood is for me the Gold of the Sun. The tree always grows to the light of the sun and absorbs its energy. It is, as it were, stored in the wood. Wood does not only provide heat when you throw it into the stove, but it is a property that is embedded in it. That is why it is so popular.

Last year I discovered the beauty of urban wood, originating from the trees that had to disappear from the city but were not fragmented. Since then I only work with local wood and make music boxes. The nice thing about this is that from every plank I buy from those who saw the wood such as Tafelboom in Utrecht, I know where the tree stood from which it was sawn because the tree did not cover great distances and often did not even leave the city.

Do you remember when someone bought a music box from you for the first time? How did that feel?

The first box was believed to be sold via Etsy, an international platform for creative makers. The box was only just on when I got the mail from Etsy 'Congratulations, you have sold your first item' Then of course I was very happy. The Etsy website where you can open a shop is very sophisticated and you reach a large part of the world. I now receive orders almost every week from around the world.

But what I am actually much clearer in memory is the very first box: Nr. 1. In the meantime, I am closer to the 500! I gave the first box to friends for the birth of their daughter. The music boxes are real gifts and are almost always given as a gift, so I think it is appropriate that I gave the first box as a present as well.

What are the fun and less pleasant aspects of running your own business?

It has two sides:

I greatly enjoy the freedom of movement that I have as an independent entrepreneur.

No fixed structure, it is different every day, the hours fly by and the days fill in a natural organic way.

But it also often means: An empty bank account & fridge! Unrest and insecurity, precisely because I do not have a steady income: Freedom is then expensive paid but more than worth it! Fortunately, it has been much better since my start in October 2014 and that thanks to the music boxes!

What are you most proud of?

That I took the risk of giving up my steady job and certainty for something that you do not know beforehand if it will succeed. And that despite all the setbacks, empty bank accounts and other infestations that a starter has to endure in the first years, I have kept my good mood and continue whistling! And that works!

How does your product make the world a little better?

The music boxes are not that important, not world-reforming or necessary.

But just very nice and beautiful. I can see that from the people who pass my stall in markets: They stand still for a moment, sigh and smile! Perhaps it is the beauty of simplicity; Natural pure wood in which a small mechanical music piece makes a melody sound. In this current hectic time, in which all kinds of technology occupy and control the consciousness of people, these small, modest objects have their own natural value and give you rest or make you happy. It is also a sustainable product because the raw material, the wood of local trees from the city would otherwise be shredded. Now it is 'given back' to the city in a new form that lasts longer than the woodchips processed into bio fuel, also useful, but you see, you can also make something beautiful out of it!

If you could work with someone, from the present or the past, who would that be?

With a genius! Someone who can inspire me by his or her originality, and say, "Look, why do not you do it like that!" And then I say "Wow, what a good idea that I had not come up with that yet!" Collaboration is fun if you inspire each other!

It could be Leonardo da Vinci, but for example also a child, who often have an uninhibited spontaneous look and a sparkling fantasy without the intellectual inhibitions and reasoning of adults.

Finally: What is your advice for other young starting entrepreneurs?

Be original and authentic!

Do not let money be your motivation, but passion for what you want to put down. Do not be too busy with the outcome but just go! and having fun in the realization and realization of your plans only then step by step becomes clear where it will go, probably a direction you did not expect ... And then it is good!

Stew interview Music Box